Step into the Head of Customer Relations at Ecocert Canada in Guelph, Ontario. Lead a dedicated team and enhance the customer experience in the agri-food sector with potential work from home options.
In this full time, permanent position, you will manage a 7-person team focused on customer relations for Ecocert clients. Your responsibilities include resolving complex customer issues and enhancing operational efficiency. Engage in cross-functional collaboration and represent Ecocert at key industry events to maximize market share and satisfaction levels.
Key Responsibilities:
• Manage, coach, and develop a team dedicated to customer relations
• Optimize the customer experience for agri-food and certification activities




• Resolve complex situations with professionalism and tact
• Lead continuous improvement in service quality and efficiency
• Monitor customer satisfaction and performance indicators
Requirements:
• Proven team management and communication abilities
• Expertise in customer relations and account management
• Experience in certification or agri-food sectors preferred
• Robust organizational skills and autonomy
• Fluency in English and French required
Drive customer satisfaction and operational excellence through leadership at Ecocert Canada.
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📌 Ecocert Canada Customer Relations Leader Guelph
🏢 GoodWork.ca
📍 Guelph