Elevate your leadership career as a Team Lead for Overpayments in the Ministry of Assisted Living and Social Services. This full time role in Edmonton or Calgary focuses on operational support and team management.
As a pivotal Team Lead, you will directly supervise operational support staff handling overpayments and drive key improvement strategies in service delivery. With a commitment to qualified conduct, you will also engage collaboratively with stakeholders to refine processes. This position values communication, problem-solving abilities, and a supportive work environment as you navigate complex situations.
Key Responsibilities:
• Supervise operational support staff handling overpayment issues
• Coordinate team workflows to ensure efficiency and effectiveness




• Represent ISIU at overpayment appeals and discussions
• Implement and lead changes to enhance team performance
• Foster strong internal and external stakeholder relationships
Requirements:
• University degree with 4 years of relevant experience
• Robust problem-solving and decision-making skills
• Proficient in Microsoft Office and IT systems
• Excellent organizational and writing capabilities
• Experience with Income Support or AISH programs
Make an impact through guidance and leadership while promoting a culture of satisfaction and productivity.
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📌 Team Lead For Overpayment Support Edmonton
🏢 Government of Alberta
📍 Edmonton