JOB DESCRIPTION We areseekinga dedicated and experienced professional to join our team as a full-time

Security Supervisorat the Metro Toronto Convention Centre.

In this key leadership role, you will oversee a team of security personnel responsible formonitoringour facility, including the building interior, parking garage, and loading docks.

Working closely with employees, contractors, clients, and guests, the Supervisor helpsensure safe and efficient building operations at all times.

Supporting the security management team,youllassistin enforcing company policies and procedures, while also helping tomaintainthe integrity of our advanced security systems, includingCCure9000, Avigilon, Key Watch, and PPM.

This is a hands-on chance to contribute to the safety and success of world-class events in a high-profile venue. JOB RESPONSIBILTIES Employee Relations: Coaches, mentors and provides training for all securityguards and Lead Hands Preparing working schedules, process payrolland approve overtime, shift changes, time off etc.

Administersprogressivedisciplinary action when necessary Coordinates security services with other departmentsand clients Maintains effective working relationshipswith all internal and external customers Assists the Security Management team in the achievement of goals andobjectivesdirectly or throughthe security team Policies and Procedures:



Assiststhe management team with the development of policies and interprets and ensures consistent application of security policies and procedures Documents and implements work methods,policiesand procedures Assiststhe management team in the enforcement of company policies Must be able to balance security need and client expectations JOB SKILLS & QUALIFICATIONS Post-secondary education in a related field (College diploma or higher required). 24 years of progressive experience in security, with working knowledge of

Arrest Authorities, Trespass to Property Act, Ontario Fire Code and Life Safety Systems, Access Control and CCTV Systems.

Proficiencywith Microsoft Office (Word, Excel, Outlook) and EBMS software.

Strong leadership and interpersonal skills with the ability to coach, motivate, and lead a team.

Proven experience in crowd management and event security within fast-paced environments.

Effective communicator with exceptional organizational,team-building, and customer service skills.

Demonstrated ability to manage emergencies calmly and efficiently using sound judgment.

Reliable, self-motivated, and able to work both independently and collaboratively.

Comfortable working under pressure while managing multiple priorities.

Familiarity with integrated systems such asCCure9000, Avigilon, PPM, Key Watch, intercoms, and fire panel operations.

Capable of conducting on-the-job coaching and providing progress updates to management on new trainees.

Strong written communication skills, with the ability to compile clear,



detailed reports using incident management software.

Previoussecurity experience in a hospitality or large event venue environment is considered an asset.

Completion of a Police Foundations, Law Enforcement, or Community Justice Services program is an asset.

Valid Private Security and Investigative Services license.

Standard First Aid, CPR, & AED Level C.

Valid

Smart Serve certification.

Why Join us? At Metro Toronto Convention Centre, we believe in investing in our people and creating a supportive, engaging workplace.

As part of our team,youllbe part of a collaborative, people-first culture and enjoy a variety of benefits designed to help you grow, succeed, and feel appreciated: Ongoing Training & Development Grow your skills and explore new opportunities through learning and cross-training across departments Employee Recognition Platform Be recognized and appreciated for your contributions by peers and management Volunteer Opportunities Make an impact in the community through company-supported initiatives Employee Assistance Program (EAP) Get confidential support for your personal and professional well-being Interactive Workshops Connect, learn, and stay inspired with practical, engaging sessions Interested applicants are asked to submit their application online no later than: August 7, 2026 Please note: The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process.

During any stage of the recruitment process, applicants have the right to request accommodation.

📌 Security Supervisor (Toronto)
🏢 Metro Toronto Convention Centre
📍 Toronto