Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Prt faire voluer votre carrire lchelle mondiale? Laissez votre marque au sein de lun des plus grands acteurs de lindustrie des paiements.

Nous recherchons un(e) formateur(trice) des oprations de paiement pour rejoindre notre quipe de formation des oprations de paiement , en constante volution, et contribuer faonner lavenir du commerce mondial.

Dans ce rle, vous contribuerez dvelopper les connaissances et la confiance qui soutiennent des expriences client exceptionnelles et lexcellence oprationnelle chez Global Payments.

En permettant aux quipes internes et aux clients de mieux matriser les produits, les processus et les technologies de paiement, vous jouerez un rle cl dans ladoption des solutions, lamlioration de la performance et le respect des exigences de conformit dans un secteur en constante transformation.

Votre influence se fera sentir travers toute lorganisation alors que vous contribuerez amliorer les rsultats dapprentissage, acclrer la prparation au changement et promouvoir une culture damlioration continue qui soutient la mission de Global Payments : offrir des expriences de commerce fluides partout dans le monde.

Ce que vous accomplirez Favoriser la performance de lentreprise grce lapprentissage en offrant des programmes de formation fort impact qui renforcent les connaissances, amliorent lefficacit oprationnelle et optimisent les rsultats pour les clients.

Faciliter ladoption russie des produits et des processus en transformant des concepts complexes lis aux paiements en expriences dapprentissage engageantes qui dveloppent la confiance et acclrent la matrise des comptences.

Contribuer lamlioration continue en valuant lefficacit des formations, en identifiant les occasions de dveloppement et en mettant en uvre des amliorations qui renforcent les rsultats dapprentissage.

Accrotre les capacits organisationnelles en adaptant les solutions de formation lvolution des besoins daffaires afin de prparer les quipes aux nouvelles technologies, aux exigences rglementaires et aux changements oprationnels. tablir des partenariats de confiance avec les clients et les collgues afin de favoriser le partage des connaissances, doptimiser lutilisation des systmes et de soutenir la russite long terme de lentreprise.

Ce que vous apporterez Exprience en animation de formation, en coaching ou en transfert de connaissances dans un environnement de centre dappels, de service la clientle, de paiements ou doprations.





Expertise des produits, processus et pratiques de soutien la clientle de Global Payments Canada.

Excellente matrise du franais et de langlais, ainsi que de solides aptitudes en communication et en prsentation.

Capacit dmontre expliquer clairement des concepts techniques et adapter les approches dapprentissage aux besoins de diffrents publics.

Esprit dinitiative, engagement envers lapprentissage continu, sens des responsabilits et volont dobtenir des rsultats positifs.

Atouts supplmentaires Baccalaurat ou combinaison quivalente de formation et dexprience pertinente.

Exprience de lensemble du cycle de formation, incluant lanalyse, la conception, la prestation et lvaluation.

Certifications en formation ou expertise reconnue titre de spcialiste de la matire (SME ) pour Genius Canada. propos de lquipe Nos quipes inclusives et mondiales remportent des succs ensemble, jour aprs jour.

Nous sommes fiers de compter parmi nous les meilleurs talents de lindustrie, auprs desquels vous pourrez apprendre et voluer tout au long de votre carrire.

Les gens, lnergie, les connexions : cest incomparable.

Joignez-vous une entreprise en constante volution et profitez doccasions dynamiques qui dpassent les frontires.

Quest-ce qui distingue un Globalpayer? Les Globalpayers pensent comme un client, agissent comme un propritaire et gagnent comme une seule quipe.

Nous sommes curieux et innovants, toujours la recherche de meilleures faons davoir un impact.

Nous nous donnons mutuellement le pouvoir de prendre des dcisions, et cest notre passion qui nous pousse viser lexcellence dans tout ce que nous entreprenons.

Joignez-vous une entreprise en constante volution et profitez doccasions dynamiques qui dpassent les frontires.

Vous vous reconnaissez dans cette description? Alors vous avez tout dun Globalpayer.

Postulez ds aujourdhui et faites voluer votre carrire lchelle mondiale. #LI-Hybride --------------------------------------------------------------------------------------------------------------------- Ready to take your career global? Make your mark at one of the biggest names in payments.

Were looking for a Payment Operations Trainer to join our ever-evolving Payment Operations Training Team and help shape the future of global commerce.

In this role, youll help build the knowledge and confidence that powers exceptional customer experiences and operational excellence across Global Payments.

By equipping internal teams and clients with the skills to navigate payment products, processes and technologies, youll play a key role in driving adoption,



performance and compliance in an evolving industry.

Your impact will be felt across the business as you influence learning outcomes, accelerate readiness for change and help create a culture of continuous improvement that supports Global Payments mission to deliver seamless commerce experiences around the world.

What you''ll own Drive business performance through learning by delivering impactful training programs that increase knowledge, strengthen operational effectiveness and improve customer outcomes.

Enable successful adoption of products and processes by translating complex payment concepts into engaging learning experiences that build confidence and accelerate proficiency.

Influence continuous improvement by measuring training effectiveness, identifying development opportunities and implementing enhancements that strengthen learning outcomes.

Expand organizational capability by tailoring training solutions to evolving business needs, ensuring teams remain prepared for new technologies, regulatory requirements and operational changes.

Build trusted partnerships with clients and colleagues to promote knowledge sharing, improve system utilization and support long-term business success.

What you''ll bring Experience delivering training, coaching or knowledge transfer within a call center, customer service, payments or operational environment.

Subject matter expertise in Global Payments Canada products, processes and customer support practices.

Fluency in both French and English, with strong presentation and communication skills.

Proven ability to explain technical concepts clearly and adapt learning approaches to meet the needs of different audiences. A proactive mindset with a commitment to continuous learning, accountability and driving positive outcomes.

It''s a bonus if you have A bachelors degree or an equivalent combination of education and relevant experience.

Experience managing the full training lifecycle, including analysis, design, delivery and evaluation.

Training certifications or demonstrated expertise as a Genius Canada Subject Matter Expert (SME).

About the team Our inclusive and global teams win together every day.

Were proud to have the best minds in the industry, who you can learn from as you grow your career.

The people, the energy, the connections its unmatched.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team.

Were curious and cutting-edge always finding better ways to deliver impact.

We empower each other to make decisions, and its our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer.

Apply now to take your career global. #LI-Hybrid

📌 Formateur des opérations de paiement / Payment Operations Trainer (Montreal)
🏢 Global Payments Canada
📍 Montreal