Step into a leadership role as a Retail Experience Lead with FIKA, offering exceptional service in the cannabis retail sector across various Canadian locations.
FIKA seeks a motivated Retail Experience Lead to manage operations and elevate customer interactions. In this pivotal role, you’ll be responsible for supervising staff during shifts, maintaining store aesthetics, and enhancing team performance through training and guidance. Your leadership will directly impact the customer experience and compliance with company standards.
Key Responsibilities:
• Open and close store while managing security protocols
• Supervise staff, ensuring adherence to service standards
• Foster robust customer relationships through product education




• Address customer complaints efficiently and professionally
• Motivate the sales team to achieve goals effectively
Requirements:
• At least 2 years of retail experience required
• High school diploma or GED preferable
• Solid background in customer service
• Transparent criminal record necessary
• Provincial Cannabis Certification required
Be an integral part of FIKA's mission to redefine cannabis retail through superior service.
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📌 Lead Retail Experience At Fika Vancouver
🏢 Fire & Flower
📍 Vancouver