RADIANT SOLE Service & Maintenance Coordinator Position Brief for Recruitment Partners About Radiant Sole Radiant Sole is a premium hydronic heating contractor based in Toronto, Ontario, specializing in: In-floor radiant heating systems Snowmelt systems Radiators Boiler systems Service and maintenance programs We primarily serve the high-end custom residential market and are focused on building scalable systems, delivering exceptional client service, and driving long-term recurring revenue through our service and maintenance division.

Position Overview Job Title: Service & Maintenance Coordinator Reports To: General Manager Location: Greater Toronto Area (In Office, potential for Hybrid) Employment Type: Full-Time Role Purpose The Service & Maintenance Coordinator is responsible for coordinating all service calls, maintenance memberships, and recurring client support activities.

This role will act as the operational owner of the Service & Membership Division, ensuring service requests are managed efficiently while delivering a premium client experience.

The position blends service coordination, client relationship management, membership administration, scheduling coordination, and operational support.

Key Objectives Manage all inbound service requests Coordinate technician scheduling and dispatch Build and manage the maintenance membership program Improve client retention and satisfaction Generate recurring revenue opportunities Deliver a consistently premium service experience Maintain accurate service records and client histories Core Responsibilities Service Call Coordination Manage inbound service requests from clients Collect system details, photos, and issue descriptions Prioritize and triage service requests based on urgency Schedule and coordinate technician visits Communicate appointment details clearly with clients Track service progress through to completion Membership Program Management Manage annual maintenance membership program Prepare and issue membership proposals and renewals Track expirations, renewals, and member status Schedule annual maintenance visits and inspections Maintain accurate member records and histories Identify opportunities to enhance member experience and value Client Experience & Retention Follow up with clients after service visits Manage ongoing service-related communication Coordinate seasonal updates and newsletter communications Support long-term client relationships and retention strategies Ensure a high standard of client satisfaction Service Administration Maintain accurate service records and job histories Manage documentation within Buildertrend Support invoicing coordination with administration Prepare service and membership performance reports Track key service KPIs and operational metrics Qualifications & Experience Required Experience in service coordination or dispatch roles Robust scheduling and coordination abilities Excellent customer service and communication skills Strong organizational and multitasking abilities CRM or service software proficiency Ability to manage multiple priorities in a fast-paced environment Preferred HVAC, plumbing, mechanical, or construction industry experience Experience with membership or subscription-based service programs Familiarity with Buildertrend or similar platforms Key Performance Indicators (KPIs) Service response time Membership sign-ups and growth Membership renewal rates Annual maintenance completion rates Client satisfaction and feedback Service revenue growth Client retention rate Scheduling efficiency and accuracy Ideal Candidate We are seeking a highly organized and proactive coordinator who enjoys managing scheduling, client relationships, and operational processes while delivering an exceptional customer experience.

The ideal candidate is detail-oriented, dependable, and comfortable taking ownership of a growing service division, ensuring both operational efficiency and a high-end client experience.

Confidential For Recruitment Partner Use Only .

Skillset Required: Service coordination, Scheduling, Customer service, Communication, Organizational skills, CRM software proficiency, Managing multiple priorities, HVAC experience, Plumbing experience, Mechanical industry experience, Construction industry experience, Membership program management, Subscription program experience, Buildertrend experience

📌 Service & Maintenance Coordinator (Toronto)
🏢 Peerless Talent
📍 Toronto