Description Develop and secure, key long-term relationships with decision makers in your customer portfolio Develop and drive action plans to amaze those decision makers customer experience Proactively escalate to get issue resolution on behalf your customers Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items Proactive and responsible to define portfolios priorities and delivery of an issue resolution plan that meets the Service Level Agreement Lead governance presentations to accurately identify situations and related action plan Communicate with stakeholders during the management of a critical failure of a simulator (AOG) Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities Identify business opportunities for CAE and be a promoter for CAE Actively participate in various continuous improvement activities Remain the focal point for your customers in all situations Minimum Qualifications Approximately 5 years of experience in a customer interaction role Bilingualism (French and English) Strong ability to prepare oral and written communications Lead critical situations on behalf of your customer.

Ability to play an influential role Experience working in a complex products environment Ability to travel, once or twice per year for a duration of approximately two weeks at a time: Europe, the Middle East, Africa, and/or India Preferred Qualifications Experience in the aviation domain Results-oriented & Customer focused Knowledge of other languages and be culturally aware Influence leadership skills and team spirit General technical knowledge about flight simulator and aircraft Benefits Group Insurance Telemedicine Employee and Family Assistance Program Employee Stock Purchase Plan Group RRSP CAE Pension Plan/Defined Benefit Plan Sabbatical Leave Flex Time Enhanced Parental Leave #LI-IT1 About CAE Position Type Regular Equal Chance & Accommodations Data Privacy

📌 Customer Experience Lead, EMEAI (Montreal)
🏢 CAE
📍 Montreal