Join FOX Factory as a Technical Customer Service Representative, focusing on service and warranty resolutions. Enhance product performance for diverse customers.
In this role at FOX Factory, you'll leverage your technical expertise in customer service for both warranty and repair scenarios. Your main goal will be to provide exceptional service, maintaining long-term customer relationships while also participating in ongoing training and product tests. A positive understanding of mechanical issues will enable you to diagnose problems efficiently.
Key Responsibilities:
• Resolve inquiries across various communication channels
• Provide detailed service estimates and repair recommendations
• Mentor recent employees in service protocols




• Collaborate with engineering for product improvements
• Maintain comprehensive records in ERP systems
Requirements:
• 2+ years in technical customer service within the bicycle or mechanical industry
• Strong knowledge of mountain bike components
• Problem-solving mindset and attention to detail
• Ability to manage multiple tasks in a rapid-paced setting
• Capable of lifting up to 50 lbs and walking for extended periods
Utilize your customer service and technical skills to contribute to FOX Factory's mission.
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📌 Support Role For Technical Customer Service At Fox Burnaby
🏢 Fox Factory
📍 Burnaby