Overview Our client is looking for a Technical Consultant to join their team.

As a Technical Consultant, this person is an integral member of the Professional Services team and has very strong technical skills and experience.

An understanding of the inner workings of a variety of organizations, particularly in the legal sector would be a strong asset.

The Technical Consultant will work collaboratively with the organizations Solutions Consultants and provide technical consulting, deployment, and troubleshooting as well as data migration services during small and large-scale software implementation projects.

This role requires an individual to have a diverse skillset; proven experience in a highly technical role, great organizational and time management skills; strong trouble-shooting to enable successful completion of software implementations on time, in scope, and within budget while being able to overcome complex technical challenges.

Previous experience as a technical leader in large-scale document management deployments is a must.

Responsibilities: Interpret and execute defined system requirements and provide support to resolve problems or enhance their understanding of systems.

Provide post-implementation support to our clients around RBRO products and solutions.

Provide direction to clients regarding best practices around information management.

Advise clients during the project of the technical feasibility of the proposed solutions.

Review and validate functional specifications and related design elements for client implementations.

Be the escalation point for technical questions arising from business and technology groups on multiple peer levels.





Work with clients to review functional specifications incorporating both business and technical requirements for custom development solutions.

Prepare and maintain technical documentation regarding implemented systems.

Develop and/or execute system integration testing as part of RBROs software development process.

Collaborate with team members and client resources to review, recommend, and implement complex solutions covering IT and related business problems.

Effective time management skills to ensure projects are executed within scope, on time, and within budget and escalating issues when this is not possible.

Collaborate with our internal team on quality assurance, client needs, issues resolution, and create and execute action plans.

Travel as required in support of active projects; valid passport required.

Perform various other duties as delegated or assigned.

Qualifications & Experience: Five (5) plus years business experience in IT and business-related hands-on technical execution; preference is given to experience working in legal or professional services verticals.

Proven experience with Windows Server and Client Technologies for example Windows Server 2012+/ Windows 10+ Active Directory Authentication Schemes (SAML, OAuth), etc DNS Disk Storage Technologies Replication and Load Balancing (Just basic knowledge)



Group Policy Application and Web Hosting Demonstrated experience and knowledge in the following areas: SQL Server Database administration and TSQL scripting Python or Power Shell scripting experience as an asset Windows Server Administration and Role Management VPN/Citrix configurations Software management and deployment Batch scripting and process Able to multi-task and provide creative technical solutions in highly pressured situations Accountable to your deliverables and proactive in your approach Proven ability to learn and assimilate new technologies into existing practice quickly and effectively Excellent record-keeping and reporting skills Ability to condense complex technical information into succinct summaries suitable for audiences with any level of technical familiarity Preferred: Five (5) plus years of experience with Electronic Document Management/Records Management systems Demonstrated systems literacy skills with working knowledge of Document Management Solutions, such as iManage Work, Opentext, Documentum, or Net

Documents Personal Traits: Effective interpersonal skills and active listening skills when dealing with clients both face to face and remotely Focused on operational and service excellence Self-motivated and strong determination to produce results in a fast-paced and entrepreneurial environment Strong time management and organizational skills including the ability to deliver quality work on time and on budget while working on multiple projects Excellent communication skills. (Both verbal and written) Strong problem solver with the ability to quickly and creatively identify/implement solutions Effective & cooperative team player Solid analytical abilities, combined with a detail-oriented approach

📌 JPC -1451 - Technical Consultant (Toronto)
🏢 ITS Global
📍 Toronto