About Isolocity

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems. Isolocity provides quality management software to industries such as Manufacturing, Vape, Food, Health Sciences, and Cannabis, helping organizations streamline compliance and improve operational efficiency.

The Ideal Candidate

We are looking for a motivated, detail-oriented, customer-focused individual who can support onboarding, troubleshoot issues, and understand customer needs and priorities. You will guide customers through the self-service learning path, host Q&A; sessions, monitor onboarding progress, and continually improve the onboarding experience. You will also provide ongoing support throughout the customer lifecycle to ensure long-term success.

This role includes supporting the custom configuration of each client’s quality management system, importing quality data, and delivering platform support. You will act as a key partner in customer satisfaction during onboarding and assist existing customers with day-to-day questions to ensure confident, effective use of the platform.

Key Traits & Requirements
Background in Quality Assurance or compliance using a QMS
Strong attention to detail and data accuracy




Excellent organization and time‑management skills
Ability to work independently and collaborate in a remote team
Strong written and verbal communication
Proactive in managing responsibilities and tracking client progress
Self‑motivated with robust attention to detail
Comfortable handling multiple tasks in a growing company

Responsibilities
Recommend custom QMS configurations within the platform
Perform quality checks to ensure data integrity
Update internal Client Health trackers and flag risks
Deliver virtual product Q&A; sessions during onboarding
Proactively follow up with customers to maintain timelinesEscalate at-risk projects through proper channels
Triage and respond to support desk inquiries
Monitor Self‑Service training reports to ensure client progress

Perks
Full remote work chance — we are a virtual business
Flexible hours — we measure KPIs, not clock‑punching
Health Insurance + Health Spending Account (HSA)
Fun and supportive workplace
Performance‑based bonus
Opportunity to be part of a growing team and business
Quarterly in‑person sync‑ups to meet colleagues, align on strategy, and celebrate win
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📌 Customer Experience Specialist Toronto (Canada)
🏢 Isolocity QMS
📍 Canada