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Employment Status

Union - CUPE Local 402 - Regular Part-Time

Scope

As a Community Services Assistant 2, you bring exceptional customer service skills, enthusiasm, and a positive, energetic approach to your work. You thrive in a team environment that values leadership, collaboration, and strong organizational abilities. This is a Regular Part-Time position with a primarily Monday to Friday schedule; occasional evening and weekend shifts may be required to support operational needs.

Responsibilities

- Provide front-line customer service in person, by telephone, and electronically, responding to inquiries related to Healthy Communities programs, services, and the Leisure Access Program.
- Assist clients with program registration, Leisure Access Program applications and renewals, subsidy eligibility requirements, and referrals to community resources and supports.
- Process registrations, memberships, payments, subsidies, and daily cash handling procedures in accordance with established policies and procedures.
- Maintain a welcoming, inclusive, and respectful service workplace that supports individuals and families from diverse cultural, social, and economic backgrounds.
- Accurately maintain program records, client information, statistics, reports,



and facility logs while ensuring confidentiality and privacy requirements are met.
- Open and secure facilities as required; monitor safety and security situations and respond appropriately in accordance with established procedures.
- Address customer questions, concerns, and complaints in a professional, respectful, and solution-focused manner.
- Perform routine clerical and administrative duties including data entry, document processing, filing, correspondence, and record management.
- Ensure compliance with City policies, procedures, and service standards while supporting Healthy Communities initiatives and objectives.
- Work collaboratively with community partners, recreation staff, and other City departments to support community access and participation in programs and services.
- Perform other related duties as required.

Qualifications

- Completion of Grade 10 or equivalent.
- Emergency First Aid and CPR certification.
- Ability to work independently and as part of a team is an asset.
- Excellent communication skills - both verbal and written is an asset.
- Customer Service Experience is an asset.
- Cash handling experience is an asset.

Other Information

Number of Job Openings: 1

Hourly Rate: $25.54

Pay Steps

Hourly Rate

Year 1

$25.54

Year 2

$26.15

Year 3

$26.83

Conditions of Employment

This position requires completion of a Police Information Check with Vulnerable Sector Check.

Successful applicants must provide proof of qualifications.

Closing Date

This job will be posted until August 12, 2026.

Our Values

Integrity - Service - Teamwork - Innovation - Community

📌 Community Services Assistant 2 - Front Desk (Canada)
🏢 City of Surrey
📍 Canada