We are seeking an experienced and dedicated Portfolio Manager to oversee our property management operations in multiple portfolios across Edmonton. The ideal candidate should have 2+ years in a similar roll and will possess a strong background in property management, with a focus on enhancing tenant satisfaction and maximizing property performance. This role requires a proactive leader who can effectively manage relationships with tenants, vendors, and staff while ensuring compliance with all relevant regulations.
Duties
· Report directly to the Director of Properties, meet weekly to discuss the performance of the Property Managers
· Meet with each Property Manager weekly to go over AR, renewals, NSF, etc.
· Supervise the activities of existing and forthcoming property managers
· Participate in new hire(s) alongside the Director of Properties
· Train all current PM hires
· Work with Leasing Manager to create all training material for the department to ensure all training material is up to date and readily available
· Conduct reviews with the assistance of Director of Properties
· Approve and schedule department PTO with the assistance of the Director of Properties
· Oversee department’s collections process alongside the Director of Properties
· Ensure Sharefile is organized and well maintained
· Review all RTDRS filing to ensure hearings run smoothly, attend hearings when needed
· Attend annual suite inspections with the Director of Properties
· Be available for any On Call emergencies that need further support
· Oversee PM yearly department budget
· Have regular communication with other Leston Holdings contractors, employees, and managers
· Participate in the compilation of Leston Holdings’ corporate policies and procedural guidelines
· Ensure company policies and the RTA are followed at all times
· Take initiative to ensure that all Leston Holdings properties run effectively & efficiently
· Assess and analyze individual property managers’ performance as well as review overall department target achievement
· Ensure property manager accountability by monitoring and auditing files for accuracy and to ensure the timeliness and follow through of rent collection, eviction, maintenance & turnover.
· Additional point of contact for Property Vista alongside the Director of Properties
· Support PM department for vacation coverage or staff shortage
· Always ensure proper staffing; including managing vacation schedules to mitigate overlapping PTO and days carried forward
· Motivate staff to take initiative and to achieve both short and long-term objectives
· Assist in ensuring that all Leston Holdings’ properties run effectively & smoothly
Skills
- Proficient in RTA regulations and practices related to affordable housing.
- Strong understanding of landlord-tenant law.
- Strong conflict management abilities to handle tenant disputes effectively.
- Familiarity with PMS preferably Yardi (Computerized Property Management Systems).
- Solid administrative experience, including data entry, filing, and office organization skills.
- Exceptional phone etiquette for professional communication with tenants and vendors.
- Background in real estate administrative tasks is preferred, along with customer service experience in a property management setting.
- Join our team as a Senior Property Manager where you can make a significant impact on our properties' success while fostering a positive living environment for our tenants!
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match