Operations Manager

Location: Milton, Ontario (in-office)
Job Type: Full-time
Compensation: $50,000–$55,000 per year

About the Role

We operate a growing network of retail locations across Ontario and are hiring an Operations Manager to support day-to-day operations across our sites.

You will be one of the central points of contact for our operational team, helping coordinate service and maintenance issues, support staffing and scheduling needs, and assist with a range of operational tasks as they arise. This role covers a broad scope of responsibilities and requires someone comfortable moving between different types of work depending on what the business needs.

What You'll Do

- Manage service requests across all locations, from initial report to confirmed resolution
- Track every issue, including status, notes, vendor contacts, and outcomes
- Dispatch and coordinate vendors and technicians; collect quotes and documentation
- Guide site staff through basic troubleshooting prior to technician dispatch
- Communicate by phone and email throughout the day with staff, vendors, and technicians
- Monitor daily task completion, time clock compliance, and duty checklists across sites
- Maintain complete, audit-ready documentation
- Handle escalations professionally and present clear recommendations to ownership
- Visit and audit sites across Ontario, occasionally on short notice
- Support employee onboarding and day-to-day administration
- Complete daily check-ins across sites to confirm operations are on track

What We're Looking For

- Excellent English communication skills, spoken and written




- Strong organizational skills, with the ability to manage 25+ open items simultaneously
- Ability to remain calm and effective under pressure with shifting priorities
- An ownership mindset — treating every open issue as your responsibility until resolved
- High attention to detail, including dates, ticket numbers, and follow-ups
- Valid G driver's license and willingness to travel within Ontario, occasionally on short notice
- Experience in service coordination, dispatch, facilities management, or retail operations is an asset
- Familiarity or previous experience with Fuel/ Gas stations is an asset

Why Join Us

- Real ownership and authority — you will run the system, not just process tickets
- Structured playbooks, guides, and modern tools to support you
- Direct working relationship with ownership and a clear mandate to improve processes
- Daily variety: office coordination, site visits, vendor management, and problem-solving
- Chance for growth within the company

Schedule & Details

- Full-time, Monday to Friday, based in our Milton, Ontario office
- Occasional travel to sites across Ontario (mileage reimbursement / company vehicle policy discussed at interview)
- Compensation: $50,000–$55,000 per year
- Perks: 2 weeks paid time off

How to Apply

Please submit your resume along with a short note describing a time you managed multiple moving pieces at once and how you kept them on track. The note is optional but provides an opportunity to stand out.

Pay: $50,000.00-$55,000.00 per year

Work Location: In person

📌 Operations Manager (Canada)
🏢 KRS Group
📍 Canada