Main Purpose and Function The Case Manager I will work with assigned departments / employee groups to oversee non-complex workers compensation and non-occupational disability management cases.

With a customer service focus, the incumbent will ensure non-complex disabilities are managed in an effective, timely and cost effective manner.

Specific Duties and Responsibilities Proactively manage non-complex occupational and non-occupational disabilities Identify errors in WCB law and/or policy Develop and coordinate basic suitable return to work plans Complete and submit Work

Safe BC Employer Reports of Injury Determine , present and support the Citys position with respect to benefit entitlement Represent and/or support the City in the appeal process and/or grievances as required Work closely with management, unions and employees to ensure appropriate timely return to work occurs Implement basic early intervention strategies for an employees quick recovery and return to work Liaise with physicians and other health care professionals Maintain regular contact with injured/ill employees with a focus on reducing time loss durations Work with Work

Safe BC to ensure the Board is proactive and complies with legislation Dealing with overpayments, Work

SafeBC errors, subrogation and other administrative case management functions.





Other duties/responsibilities as assigned Qualifications Education and Experience: Undergraduate degree or diploma and at least one year of experience in a similar role or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities: Demonstrated track record of managing disabilities and absenteeism.

Proven ability to exercise sound judgement.

Ability to listen non-judgementally to information presented.

Ability to deal with emotions of people using sensitivity, tact and empathy.

Ability to make unpopular decisions that may have a negative financial consequence. A good understanding of medical terminology.

An aptitude to provide an outstanding experience for clients.

Proven decision making and problem solving skills.

Ability to perform functions of the position with minimal supervision.

Robust multi-tasking, time-management, negotiation and communication (verbal and written) skills.

Strong diplomacy skills with an ability to be flexible and also give and take direction well.

Excellent interpersonal skills and ability to build relationships with a broad range of stakeholders.

Excellent documentation and time management skills.

Strong computer literacy skills Business Unit/Department: Human Resources

📌 Case Manager I (Vancouver)
🏢 City of Vancouver
📍 Vancouver