About Filestage Filestage is the review and approval platform that helps teams get their work over the finish line with confidence.

As content creation speeds up, the process of verifying and approving that work has become a major bottleneck.

We provide the AI-powered infrastructure that ensures every file is checked, compliant, and approved before it is published.

We are a fully remote team by design, built on a culture of high ownership, transparency and quick execution.

Together, our mission is to create the trust layer for content creation in times of AI.

With millions of users across thousands of companiesincluding Lufthansa, Rabobank, Sixt, and Sharpwe are an ambitious team solving real problems for the world''s biggest brands.

If youre looking for a key role in that mission, youve found it! This role is fully remote and can be based anywhere in the Americas What youll be working on This is your chance to help shape the future of our remote company.

We believe that a strong Customer Success Team is the backbone of healthy business growth.

You own the customer journey and build deep relationships with your book of business.

From onboarding through renewal (and everything in between), you guide your customers every step of the way.

You make sure they feel supported, confident, and get maximum value from Filestage.

Youre not just a point of contactyoure a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage.

You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step.

You develop success plans that actually drive success.

You work closely with each customer to understand their goals, challenges, and workflows.

Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage.

You spot risks before they become an issue.

You keep a close eye on customer health, using data and insights to identify risks and opportunities early.

Whether its low engagement or an upsell opportunity, you take action fast and thoughtfully.





You lead meaningful business reviews.

You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward.

You turn customers into experienced users.

You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats.

You make sure Filestage becomes part of their daily workflow.

Don''t worry, our customers are friendly and don''t bite You advocate for your customers.

You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business.

Youre always thinking ahead, suggesting improvements and championing ideas that will make their experience even better.

Life at Filestage We believe people are more productive when they can choose their own schedule.

So were proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look forward to at Filestage: Work from where youre happiest and enjoy a flexible schedule.

Weve been fully remote from the start, giving you the prospect to meet people all over the world and broaden your horizons.

For this role, were looking for someone based in Americas time zone to make sure theres a high time overlap with our team members, customers, and partners.

Unfortunately, we cant consider candidates who are not based in this time zone.

Meet up in real life.

We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.

Enjoy a strong team culture .

Were a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players.





These are the values we strive for to help us achieve our mission.

Join a happy team.

Weve been rated five stars on Glassdoor by our lovely team.

You can take a look at our reviews here .

Create a workspace that suits you.

Youll get a 1,500 budget for hardware, as well 500 for home office to buy whatever you need to do your best work including a computer, webcam, or standing desk.

Get 38 days of holiday.

Plenty of time for city breaks, summer escapes, and everything in between.

Youll also get a half day on your birthday to give you a chance to celebrate! Volunteer/Charity Day.

Enjoy a Volunteer/Charity Day to support a cause close to your heart.

Continue to grow and develop your career.

We care about your development and want you to be able to learn new things! After six months in the company, youll get a budget to be able to use for personal development.

Make your voice heard.

We trust our team members to make the best decisions to achieve their goals, so you wont have to put up with micromanagers here.

Say goodbye to pointless meetings.

We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.

What youll bring to the role You enjoy connecting with people.

You know the definition of empathy without checking Wikipedia and put it into practice daily.

Youre passionate about customer success management and customer support.

You have experience in customer success management or account management.

Sales experience is highly valued.

You have business acumen and enjoy advising customers.

You take ownership.

You are filled with passion to take responsibility and to make things happen.

You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.

You are a team player.

You understand that we can only be successful as a team.

Like everyone else in our great team, you are fair, honest, and respectful and you are ready to have a lot of fun.

You are fluent in English.

Speaking Spanish is a plus.

📌 Customer Success Manager (Americas) (Toronto)
🏢 Filestage
📍 Toronto