Cellphone Repair Technician & Sales Associate

Job Overview

We are seeking a motivated, customer-focused, and results-driven Cellphone Repair Technician & Sales Associate to join our growing team. The ideal candidate has a passion for technology, enjoys helping customers, and has hands-on experience repairing smartphones and tablets. This role combines technical repair expertise with retail sales in a fast-paced, customer-facing environment, offering excellent opportunities for career growth and advancement.

Key Responsibilities

- Diagnose, troubleshoot, and repair smartphones, tablets, and other mobile devices using professional repair equipment.

- Perform high-quality repairs, including:

-Screen replacements

- Back glass replacements

- Battery replacements

- Charging port repairs

- Camera, speaker, microphone, and button repairs

- Water damage diagnostics and treatment

- Software troubleshooting, updates, and data transfers

- Motherboard diagnostics and repair experience is highly preferred.

- Microsoldering experience is a strong asset.

- Test all devices before and after repair to ensure quality and functionality.

- Clearly explain repair options, technical issues, pricing, and recommendations to customers in an easy-to-understand and professional manner.

- Generate sales by recommending accessories, device protection, repair services, and wireless solutions.

- Conduct inside sales activities to build customer relationships and increase revenue.

- Deliver exceptional customer service from initial inquiry through repair completion.

- Answer phone calls, greet walk-in customers, and respond to inquiries professionally and courteously.

- Utilize the Point of Sale (POS) system to process sales, track repairs, and maintain accurate customer records.

- Receive, organize, and maintain inventory in accordance with company procedures.

- Keep the store clean, organized, and professionally presented.





- Collaborate with team members to achieve sales goals and deliver outstanding customer experiences.

Qualifications & Core Competencies

- Previous experience repairing smartphones and tablets is required.

- Strong knowledge of Android and iPhone hardware and software.

- Experience with screen, battery, charging port, back glass, camera, speaker, and other component repairs.

- Motherboard repair and microsoldering experience is a significant advantage.

- Technical certification or education in electronics, consumer electronics, or a related field is an asset.

- Strong troubleshooting, analytical, and problem-solving skills.

- Self-motivated with a strong work ethic and attention to detail.

- Sales-oriented with the ability to confidently recommend products and services.

- Excellent communication and interpersonal skills.

- Honest, reliable, and trustworthy. - Ability to work independently and in a collaborative team setting.

- Comfortable working adaptable retail hours, including weekends when required.

Experience

- 1+ years of cellphone or electronics repair experience preferred.

- Retail sales experience, preferably in the wireless, electronics, or technology industry.

- Proven ability to meet or exceed sales targets.

- Strong customer service experience.

- Fluent English required; additional languages such as Spanish are an asset.

What We Offer

- Competitive compensation - Sales incentives and performance bonuses

- Ongoing technical training and career development

- Opportunity to work with the latest repair technology and equipment

- Friendly, supportive team environment

- Growth opportunities within the company If you're passionate about technology, enjoy solving technical problems, and thrive in a customer-focused sales environment, we'd love to hear from you.

Apply today and become part of our growing team!

Job Types: Full-time, Part-time, Permanent

Pay: $19.00-$24.00 per hour

Flexible language requirement:

- French not required

Work Location: In person

📌 Cellphone Repair Technician and Sales Associate (Canada)
🏢 pro cell
📍 Canada