Work Term: Temporary Work Language: English Hours: 38 hours per week Education: Bachelor''s degree Experience: 3 years to less than 5 years Information technology Computer science Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Troubleshoot and resolve technical problems Supervise technical and support staff Provide staff training Communicate technical problems, processes and solutions Organize and maintain inventory Coordinate IT projects, including the design and deployment of new IT systems and services Assess and troubleshoot applications software Supervision 3-4 people Certificates, licences, memberships, and courses Microsoft SQL Certification Microsoft certified IT professional (MCITP) Microsoft certified professional (MCP) Microsoft certified technology specialist (MCTS) Information Systems Professional (ISP) Project Management Professional (PMP)



Computer and technology knowledge Shell script iOS MAC Device drivers Networking software Networking hardware Networking security Intranet Internet Servers Desktop applications Enterprise Applications Integration (EAI) File management software Security software Mail server software Communication software Project management software Programming software HTML editing software Web service design Database software Programming languages Software development Mac OS MS Active Directory .NET C# C++ Java

Script MS Office SQL Share

Point Spreadsheet TCP/IP Wireless networks Word

Press Networks Area of specialization Information systems Security and safety Criminal record check Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Attention to detail Sitting Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Screening questions Are you available to start on the date listed in the job posting? Do you have experience working in this field? Do you have the required certifications listed in the job posting? Employment terms options Morning On call Day Health benefits Dental plan Disability benefits Health care plan Vision care benefits Financial benefits Life insurance Other benefits Free parking available Support for newcomers and refugees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths Provides awareness training to employees to create a welcoming work setting for youth Support for mature workers Provides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minorities Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

📌 user support technician (Canada)
🏢 Audcomp
📍 Canada