Join Workplace Options as a Bilingual Customer Service Representative in Toronto, offering hybrid or work from home flexibility. Provide essential support to employees and families by connecting them with community resources.
In this role, you will assess employee needs through effective questioning and maintain high standards of customer service. Successful candidates will have excellent communication skills in both English and French, along with a Bachelor's degree. Your organizational and interpersonal skills will contribute to a welcoming and productive service environment.
Key Responsibilities:
• Assess and identify employees' needs through targeted questions
• Provide explicit explanations of resources and referrals




• Conduct thorough research to locate suitable community referrals
• Maintain communication with clients and associated EAPs
• Ensure accurate data entries with proper grammar
Requirements:
• Bachelor's Degree in a relevant field
• Bilingual proficiency in French and English
• Strong customer service and conflict resolution skills
• Ability to prioritize and maintain quality work
• Exceptional relationship-building abilities
Utilize your bilingual skills to deliver impactful customer service at Workplace Options in Toronto.
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📌 Bilingual Customer Service Representative In Toronto
🏢 Workplace Options
📍 Toronto