Step into a leadership role as a Bilingual Customer Service Team Lead with our client in Bowmanville. This position offers a competitive salary and opportunities for skilled growth.
Our client is seeking a Bilingual Customer Service Team Lead to oversee a energetic team in Bowmanville. Key responsibilities include managing team productivity, prioritizing workloads, and analyzing performance metrics. You will also facilitate coaching sessions and collaborate with various departments to drive improvement.
Key Responsibilities:
• Review team dashboards and track KPIs routinely
• Manage daily workloads and aging claims across accounts
• Resolve operational bottlenecks with external partners
• Conduct team meetings and one-on-one coaching
• Lead operational performance meetings and audits
Requirements:
• Fluency in French and English (written and spoken)
• Experience in a senior customer service or team lead role
• University degree or diploma in a relevant field
• Proficient in Microsoft Office, particularly Excel
• Solid analytical and communication skills
Elevate your customer service expertise and lead a dedicated team with our client in Bowmanville.
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📌 Bilingual Customer Service Lead In Bowmanville
🏢 BlueSky Personnel Solutions
📍 Bowmanville