Caseware is one of Canada''s original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages.

While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their Linked

In profiles! The audit & assurance profession is the foundation oftrust in ourfinancial system and global economyan essential mission undergoing profound transformation.

In a rapidly evolving technologylandscape,accountantsrequireworld-classtoolstoenhancetrust,driveeciency,strengthentheir capability, and elevate their impact.

AtCaseware, we are at the forefront of this transformation, defining and building the future ofaccountingtechnology.

We seek aProduct Analyst,Data

Platformand Analyticsto playacriticalroleinadvancingourmetric driven culturewithinour

Product

Organization.

Youwillworkcloselywith

Product,Design,Finance, Commercialand

Engineering

Teamstodefinesuccessmetrics,buildanalyticalframeworks,co-designexperiments,andensuredata-drivendecision-makingisat the core of our product development process.

This is a full-time permanent position This is a new vacancy Location: This is ahybridrolerequiring the successful candidate to work3days a week in our Toronto office, located at 351 King St E , Toronto, ON.

What you will be doing: Own end-to-end product analytics across the full data stack from pipeline work in our datalakehouse(Microsoft Fabric / Delta Lake) to insight delivery ensuringdata is clean, trusted, and decision-ready.

Conduct deep AI trace analysis using

Langfuseand similarobservability toolingto surface patterns in model behavior, latency, quality, and user interaction across AI-powered features.

Build and own funnel analysis across the customer lifecycle activation, adoption, engagement, retention identifyingdrop-off points and quantifying the impact of product changes.

Define, track, and report on core product and revenue metrics including NPS, ARR per user, active users, feature adoption rates,



and firm-level engagement signals.

Build dashboards and scalable reporting in Power BI (Microsoft Fabric) that unify data across systems and make insights accessible to the full organization.

Go beyond surface metricsownthe ''so what,'' synthesizing data into clear, opinionated recommendations that influence product prioritization and roadmap decisions.

Partner with Product Managers tovalidatehypotheses, run experiments, and measure feature performance with statistical rigor.

Tackle data quality head-ondiagnosegaps, inconsistencies, and structural issues across our data estate, and work with engineering to close them systematically.

Navigate ambiguityconfidently workwith incomplete, inconsistent, and loosely structured data and still produce reliable, high-trust outputs that teams can act on.

What you will bring: 3+ years in product, business, or data analytics in a SaaS or technology environment.

Solid grounding in SQL and Python comfortable enough to write queries, wrangle data, and work with APIs, even if AI tools do some of the heavy lifting.

What matters is that you can read,validate, and direct the output, not just run it.

Hands-on experience with datalakehouseplatforms (Microsoft Fabric, Databricks, Snowflake, or similar); able to work with engineering teams to improve pipeline quality and schema design.

Experience with BI and visualization tools; Power BI and Microsoft Fabric are a strong plus.

Familiarity with product analytics platforms (Pendo, Amplitude,Mixpanel, or similar) and AI observability tools such as

Langfuse.

Proven ability to build funnel analyses, cohort studies, and retention models not just reportnumbers,



butexplain what they mean and what to do about them.

Comfortable operating in messy data environments you know how to assess data quality, make defensible assumptions, and communicate confidence levels clearly. A habitual AI user youreach forAI tools as a default, not an afterthought.

You use them to accelerate analysis, pressure-test logic, generate hypotheses, and move faster without cutting corners on rigor.

Curious about how AI systems behave and genuinely interested in measuring them trace analysis, quality evals, and model observability feel like interesting problems, not overhead.

Strong data storytelling skills you can translate a complex analysis into a tight narrative for a non-technical audience without losing the signal.

Self-starter with high agency; comfortable driving workstreams independently in fast-moving, ambiguous environments.

Salary Range: The annual base salary for this position is between $110,000 CAD and $120,000 CAD per year.

What''s in it for you: Innovation is at our core.

We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

Work-life balance is important to us.

We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

We offer competitive compensation, including a competitive salary and comprehensive advantages such as health insurance and retirement plans.

We are driven by impactful work .

Your contributions directly affect how our clients manage financial processes and drive their success.

Recognition and rewards matter to us .

We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

We embrace global opportunities .

Work on international projects and collaborate with a diverse, global team.

📌 Product Analyst, Data Platform and Analytics (Toronto)
🏢 CaseWare
📍 Toronto