JOB DESCRIPTION Reporting to the Director and Associate Director of Banquets and Beverage, you will ensure the best possible service to our guests, andthat the quality of food and beverage ismaintainedto meet client requirements formaximumclient/guest satisfaction.

The successful candidate willbe responsible forthe scheduling and supervision of employees and act as a liaison between clients and various departments for function arrangements.

This is a full-time salaried position which requires weekend and shift work, withlong periodsof standing,walkingand working extended hours.

The company offers future Lieu time to offset hours workedin excess ofa normal work week.

Supervises employees to maximize efficiencies and productivity; coaching, counselling, and progressive discipline as needed.

Ensures thetimelycoordination and successful execution of various Food & Beverage events including coffee,mealand beverage service.

Attends daily catering meetings as needed and makes proper staff adjustments based on changes.

Plan events based on Banquet Event Order (B.E.O.) details, staffing requirements, collective bargaining agreement (C.B.A.), floor plans etc.

Organize pertinent administrative detailsrequiredto execute assigned events i.e., requisitions, postings, mealcardsetc.

Control banquetinventory Assistwith scheduling and casual booking process.

Liaisewith respective Catering / Event Coordination Manager prior to events, to ensure service expectations are clearly defined, and all details from the Banquet Event Order are being executed.

Establish andmaintaincontact with client/ client contact for the duration of the event.





Ensure all departmental protocols are followed and any required documentation is completed in its entirety (e.g., B.E.O.s, sign in /out sheets etc).

Ensure all rooms are safe and secure prior to leaving.

Be able to adjust to last minute client requests, staff reduction during and after an event.

Must be effective at improving and considering alternatives to resolve guest and other issues.

Perform all duties asdeemednecessary for the success of the department.

Conducts briefing with all staff prior to the event to share information, and serviceexpectations Effective communication with other supporting departments, prior to event, to ensure all supplies and equipment areprocuredto make each event a success.

These supporting departments that must be communicated with for every function are banquets, stewarding, beverage control, catering, event services and sometimes cash office. JOB SKILLS & QUALIFICATIONS Working experience with knowledge of Food & Beverage industry and industry trends.

Knowledge in Health and Safety Policies, C.B.A., Food & Beverage service standards, and banquet administration.

Smart served certified.

Knowledge of food allergens, dietary restrictions, and common menu ingredients Must be detail oriented and have excellent communication skills (verbal and written)



and should have the ability to improvise and adapt to last minute changes and requests.

Skill to manage / coach a diverse group of employees, excellent customer service, organizational and problem-solvingskills Demonstrated skills in Microsoft Office.

Working knowledge of mobile phone applications.

Knowledge of

Ungerboeckand

Adacois an asset.

Demonstrate the ability to listen, communicate, motivate staff, go the extra mile and be able to multitask.

Flexibility toadjust Why Join us? At Metro Toronto Convention Centre, we believe in investing in our people and creating a supportive, engaging workplace.

As part of our team,youllbe part of a collaborative, people-first culture and enjoy a variety of benefits designed to help you grow, succeed, and feel appreciated: Ongoing Training & Development Grow your skills and explore current opportunities through learning and cross-training across departments Employee Recognition Platform Be recognized and appreciated for your contributions by peers and management Volunteer Opportunities Make an impact in the community through company-supported initiatives Employee Assistance Program (EAP) Get confidential support for your personal and professional well-being Interactive Workshops Connect, learn, and stay inspired with practical, engaging sessions Interested applicants are asked to submit their application online no later than: August 7, 2026 Please note: The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process.

During any stage of the recruitment process, applicants have the right to request accommodation.

📌 Banquet Manager (Toronto)
🏢 Metro Toronto Convention Centre
📍 Toronto