Description Leadership & Strategy: Collaborate with department managers to develop and implement strategies that align with the hotels business goals, ensuring top-tier guest service and operational excellence.

Operations Oversight: Lead the day-to-day operations of the food and beverage and rooms divisions, including restaurants and banquets, ensuring seamless service and guest satisfaction.

Team Development: Drive a culture of performance through recognition, training, mentoring, and coaching programs to develop confident and skilled hospitality professionals.

Financial Management: Support department managers in managing occupancy, rates, wages, and expenses, while focusing on maximizing financial performance and return on investment.

Brand Standards: Ensure hotel operations meet brand standards, target guest needs, and promote team satisfaction, in alignment with the hotels overall strategy.

Guest Experience: Set and exceed guest satisfaction targets, leading the team by example and assisting with daily operations as needed to ensure exceptional guest experiences.

Collaboration: Work with the General Manager and Corporate leadership to develop and execute annual plans that drive revenue, guest satisfaction, and team engagement.

Financial Reporting: Monitor hotel performance against budget and ensure revenue and expense targets are met or exceeded.





Recruitment & Training: Oversee recruitment, hiring, training, and mentoring of team members, with a focus on career growth and operational excellence.

Requirements Experience: 5+ years in a Director of Operations or senior leadership role within a full-service hotel setting.

Education: University or College diploma in culinary or hospitality management.

Certifications: Current Food-Safe and Smart Serve Certifications.

Skills: Strong leadership, communication, coaching, and problem-solving skills with a hands-on approach to training and team development.

Experience: Prior experience in a unionized environment is an asset.

Tech Savvy: Proficiency in Microsoft Office and Hotel Property Management Systems.

Flexibility: Ability to work nights, weekends, and holidays as needed, including Manager-On-Duty shifts.

Legal Requirements: Must be legally authorized to work in Canada.

Corporate Culture Opportunity to lead a passionate team in delivering exceptional guest experiences.

Be part of a forward-thinking and collaborative hotel environment.

Competitive salary, benefits, and opportunities for career advancement.

If youre ready to bring your leadership skills to a high-performing hotel and thrive in a fast-paced, guest-centric environment, apply today!

📌 Director of Operations - Hotel (Thunder Bay)
🏢 JRoss Recruiters
📍 Thunder Bay