Smucker Foods of Canada Corp. is a subsidiary of The J.M.

Smucker Co.

For more than 125 years,The J.M.

Smucker Co. has been trusted to deliver quality food consumers trust for themselves andtheir families.

Guided by a vision to engage, delight, and inspire consumers by building brands theylove and leading in growing categories, Smucker has grown to be a well-respected North Americanmarketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands.

This includes offering beloved brands such as Jif, Folgers and Milk-Bone as well as leadingbrands exclusive to Canada including Robin Hood, Five Roses, and Carnation.

At Smucker, we provide a nurturing, team-oriented and inclusive environment giving each employeethe opportunity to contribute and thrive in their own unique way.

We want you to become part ofthe Smucker Family; to become part of our journey of growth and thriving together.

Join Smuckerandexperience a place where everyone can be their whole self, is respected, included and treatedequitably, has a voice and can make an impact.

Titre du poste Technicien de service, Chef d''quipe (bilingue) Lieu de travail Rgion environnante de Montral Directeur Grant De Service Description sommaire du poste Aider les grants de service (FSM) sassurer que toutes les procdures oprationnelles standard sont excutes conformment toutes les politiques et processus publis.

Fournir un soutien technique, administratif et gnral aux techniciens et aux partenaires de service (PS) dans leur(s) zone(s) gographique(s) assigne.

Assurer une formation aux techniciens et aux partenaires de service (PS) conformment aux politiques, aux processus et aux aspects techniques du poste.

Agir en tant que point de contact pour le Centre de Soutien ou coordonnateur dinstallation.

Description de poste Responsable de superviser, de grer la charge de travail des techniciens et le flux de travail des techniciens des PS.

Au quotidien et dans la zone gographique, assurez-vous de la conformit au systme des PS de lacceptation lachvement.

Support systme.

Examiner et approuver les remplacements dquipement tout en sassurant que tout le dpannage ncessaire a t puis.

Performance la conformit aux indicateurs de cl de performance (KPI) et rapport sur les indicateurs des KPI PS.

Maintenir et contrler linventaire des pices, en suivant les directives de lentreprise pour les commandes et le ravitaillement.

Entretenez le vhicule de lentreprise de faon scuritaire et approprie.

Respectez les rgles et rglements applicables au Code de scurit routire.

Responsable des pices en consignation pour les techniciens internes et les PS Grer la charge de travail de lquipe et assister les FSM lors de lintgration des partenaires de service (PS) Dlguez les tches et fixez des chances au sein de lquipe.

Veiller ce que lexcution des activits de service respecte toutes les procdures oprationnelles standard et soit excute conformment toutes les politiques et processus en vigueur.

Effectuer du dpannage ( distance ou sur place) pour les rparations, la programmation, linstallation et lentretien prventif de lquipement de caf/boissons sur le terrain.

Assurer la formation pour les PS dans la zone gographique et sassurer que les indicateurs de formation sont maintenus.

Effectuer des activits de service planifies et non planifies, y compris des visites de service, des salons alimentaires, des vnements, des installations et des retraits de lquipement.



tablir les horaires de travail sur appel en rotation, pour soi-mme et son quipe de techniciens, afin dassurer aux clients un service aprs les heures de travail et pendant les fins de semaine et les fins de semaine fries.

La frquence du travail sur appel sera dtermine en fonction du nombre de techniciens travaillant dans une zone gographique donne.

Un technicien sur appel doit porter sur lui un dispositif de communication fourni par lentreprise et tre accessible en tout temps pendant cette priode.

Se rendre ltablissement des clients, dvelopper et maintenir de bonnes relations avec les clients, tre capable dinteragir avec les clients et le personnel, offrir une assistance et une formation au besoin, veiller ce que lentreprise soit toujours reprsente de manire positive et professionnelle.

Crer un milieu de travail stimulant et collaboratif au sein dquipes interfonctionnelles, en encourageant une communication ouverte fonde sur les valeurs fondamentales de Smucker.

Fourchette salariale: Traitement annuel de 64 000 $ 91 000 $ Le montant ci-dessus reprsente la fourchette salariale cible pour le poste au moment de son affichage.

La rmunration exacte sera dtermine en fonction de plusieurs facteurs, incluant, sans toutefois sy limiter, les comptences, lexprience professionnelle et certains critres dquit interne.

Renseignements supplmentaires: Cette offre demploi concerne un poste existant pourvoir au sein de lentreprise.

Smucker Foods of Canada Corp. ne fait aucunement appel aux technologies dintelligence artificielle (IA) dans le cadre de son processus de recrutement. _____________________________________________________________________ Title Team Leader, Service Team Location Working Remote Quebec (Montreal or surrounding area) Reports To Field Manager Position Summary: Assist Field Service Manager (FSM) with insuring all standard operating procedures are executed in compliance with all published policies and processes.

Provide technical, administrative and general support to technicians and Service Partners (SP) in their assigned geographic area(s).

Provides training for technicians and Service Partners (SP) with policy, process and technical aspects of the job.

Point of contact for Support Center or installation coordinators.

Responsible for performing equipment installations and movements, preventative maintenance, parts ordering, service repairs work on coffee/beverage dispensing equipment for a designated customer base Essential Job Functions Summary: Responsible for supervising and managing technician and SP workload and Workflow.

On a daily basis and within geographical areas, ensure SP system compliance from acceptance to completion System support Review and Approve equipment replacements while ensuring all necessary troubleshooting has been exhausted Performance to KPI compliance and report on SP KPI metrics.

Maintain and control spare parts inventory, following company guidelines for order and replenishment Maintain company vehicle in safe and appropriate manner.

Follow rules and regulations as pertains to the highway Safety Code.





Responsible for consignment parts for internal techs and SP Manage team workload and assist FSM in Service Partners (SP) onboarding Delegate tasks and set deadlines within team Ensure performance of service activities meets all Standard Operating Procedures and are executed in compliance with all published policies and processes.

Perform troubleshooting (remote or onsite) for repairs, programming, installations, and preventive maintenance on Coffee/beverage equipment in the field Train SP within geographical area and ensure training metrics are maintained Perform scheduled and unscheduled service activities including service calls, Food shows events, installations, and removals.

Required to schedule and participate in On Call service rotation with other Service Technicians, providing after hours and weekend/long weekend service to customers.

On call service rotation frequency will be determined with the number of technicians working for the region and technician is expected to carry company issued communication device and be accessible during this time.

Travel to customer sites, develop and maintain good customer relations, capable of interacting with customers and staff, offering assistance and training where needed, ensuring the company is always represented in a positive and professional manner.

Create an inspiring team environment with cross functional teams and with an open communication base on the Smucker basic beliefs Qualifications: High School Diploma.

Diploma of College Studies(DCS)is preferred but not required Bilingual (French/English Excellent oral and written communication) & leadership skills Decision-making skills Good Microsoft Windows & computer skills 3 years of technical experience: Electrical and/or plumbing experience preferred, appliance repair, refrigeration Able to lift and carry up to 50 lbs (23kg) Valid drivers licence and clean driver record - background check will be conducted by Smucker 3rd party vendor Must be willing/able to participate in On Call rotation and Food show events as scheduled and do overtime if need it Self-motivated with ability to prioritize and make job related decisions Ability to work independently with minimal direct supervision Daily work Arrangements: 60% driving within assigned territory30% onsite work+ remote support10% office work.

Long distance travel (may include overnight) 1-2 weeks per year.

Eagerness to learn and willing to take new task and responsibilities Salary Range: $64,000 - $91,000 annually The above reflects the target compensation range for the position at the time of posting.

Compensation will be determined based on numerous factors including, but not limited to, skills, work experience, and internal equity considerations.

Additional Information: This job posting is for an existing vacancy within the organization Smucker Foods of Canada Corp. does not utilize any artificial intelligence (AI) capabilities in any phase of the recruitment process. #LI-MV1 #LI-Remote We are looking for varied perspectives which include diverse experiences that can add value to ourteam.

We encourage you to apply even if you are unsure whether your experience matches everyrequirement above.

The

Right Placefor You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together.

Our culture is rooted in our, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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📌 Technicien de service, Chef d''équipe (bilingue) / Team Leader, Service Team (bilingual)
🏢 The J.M. Smucker
📍 Quebec City