We are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team, with dedicated accountability for driving large‑scale, measurable improvements across the Group Benefits Operations business.

Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex, cross‑functional initiatives; influence senior leaders; and deliver sustained operational results through disciplined continuous improvement practices.

As a Transformation Consultant, you are a process improvement leader with solid operational instincts and a bias for action.

You will own end‑to‑end improvement initiatives, from identifying performance gaps and root causes through designing, implementing, and sustaining improved ways of working.

Working directly with GB Operations Managers, Directors, and the AVP, you will lead rigorous, data‑driven problem solving focused on eliminating waste, improving flow, reducing variation, and strengthening controls.

You will challenge existing processes, test assumptions with data, and apply Lean Six Sigma discipline to ensure improvements are scalable and sustained over time.

This role is fully dedicated to Group Benefits Operations and carries clear accountability for measurable operational results, not just analysis or recommendations.
**Position Responsibilities:**
**Process Improvement & Operational Excellence Leadership**
Identify, prioritize, and lead high‑impact process improvement initiatives aligned to GB Operations and SFS performance objectives
Apply DMAIC to diagnose complex operational issues, identify root causes, and implement practical, sustainable solutions
Own improvement outcomes, including cycle time reduction, capacity release, quality improvement, and service performance
**Value Stream & Flow Optimization**
Lead end‑to‑end value stream mapping to understand flow across functions and identify bottlenecks, constraints, rework, and non‑value‑added activity
Assess handoffs, policies, and decision points that drive delays or variation
Design future‑state processes that improve throughput, stability, and customer and colleague experience
**Data‑Driven Problem Solving & Controls**
Establish performance baselines using operational data and metrics
Use statistical and analytical techniques to identify variation, trends, and improvement opportunities
Define and implement control plans, KPIs, and visual management to ensure gains are sustained
**Enablement of Solutions & Automation**
Partner with technology, automation, and delivery teams to enable process improvements through low‑code automation, workflow tooling, or GenAI solutions where appropriate
Frame improvement opportunities so they are process‑led and outcome‑focused, with solution development executed by specialist teams
Ensure technology changes reinforce improved processes rather than digitizing waste
**Stakeholder Engagement & Change Adoption**
Work directly with SFS leadership to align on problem statements, priorities, and success measures
Lead cross‑functional working sessions to test solutions, resolve constraints, and drive implementation




Partner with change management resources to ensure improvements are embedded, adopted, and sustained
**Continuous Improvement Capability Building**
Coach and support analysts and team members in Lean, Six Sigma, and structured problem‑solving techniques
Contribute to the maturation of GB Process Transformation standards, tools, and practices
**Required Qualifications:**
Six Sigma Green Belt certification required (Black Belt preferred), with the ability to independently lead complex transformation initiatives in a dynamic environment
5+ years of experience in process transformation, continuous improvement, or operational excellence, preferably within Financial Services, Group Benefits, Insurance, or another regulated operations environment
Proven track record of leading complex, cross‑functional transformation initiatives and delivering measurable operational and financial results
Deep expertise in Lean, Six Sigma, and value stream management, with hands‑on application of DMAIC
Strong data analytics capability, with experience using data to diagnose problems, support decisions, and track sustained performance
Demonstrated ability to work effectively with senior leaders (Director / AVP level) and influence action through evidence‑based insights
Clear, structured communication skills, with the ability to explain complex problems and solutions in practical terms
**Preferred Qualifications:**
Experience working in or supporting Group Benefits Operations or Sponsor Financial Services
Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI); hands‑on development is not required, but the ability to identify process‑led automation opportunities and route them to Power Platform or GenAI delivery teams is an asset
Experience defining and tracking benefits realization and KPI frameworks
Exposure to enterprise‑scale transformation or operating model change
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
The role being advertised is an existing vacancy.
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**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$73,725.00 CAD - $122,875.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

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Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

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📌 Process Transformation Consultant – Group Benefits Operations (Waterloo)
🏢 Manulife
📍 Waterloo