Academy Assistant Manager

Full-Time | Customer Service & Operations

NON-MUSICIANS ARE WELCOME (AND ENOURAGED) TO APPLY!

Love music and the idea of inspiring thousands of kids and families? . We are looking for a proactive and people-focused Assistant Manager to help support daily operations, deliver exceptional customer service, and contribute to the growth of our busy, multi-location music education organization. The ideal candidate is a strong communicator with excellent initiative, solid computer skills, and a passion for helping families have a great experience. Sales and/or marketing experience is a strong asset.

Responsibilities

- Provide outstanding customer service to students and families, both in person and online.
- Assist with day-to-day operations, scheduling, and administrative tasks.
- Communicate clearly and professionally with parents, teachers, and team members.
- Help manage student registrations, inquiries, and billing support.
- Support sales activities such as tours, consultations, and program recommendations.
- Use software tools (CRM, scheduling systems, spreadsheets, etc.) to keep operations running efficiently.
- Assist with basic marketing activities - social media updates, email campaigns, and community engagement.
- Troubleshoot issues as they arise and take initiative to solve problems quickly.
- Contribute to creating a positive, welcoming, and organized environment for staff and students.

Qualifications

- MUST - Experience managing people
- Excellent communication and interpersonal skills.
- Strong initiative and ability to work independently.
- Customer service experience required; sales experience an asset.




- Proficient with computers and comfortable learning current software.
- Ability to multitask, stay organized, and handle fast-paced environments.
- Marketing or social media experience is an advantage (not required).
- Positive attitude, reliability, and a genuine interest in helping families.

What We Offer

- A supportive and friendly team environment.
- Opportunities for growth as our organization continues to expand.
- Hands-on experience across customer service, operations, sales, and marketing.
- A role where your communication skills and initiative genuinely make a difference.

About the Role

This position is ideal for someone who thrives in a people-oriented environment and enjoys a mix of customer service, administration, and light sales/marketing responsibilities. If you love helping families, staying organized, taking initiative, and contributing to a positive workplace, this role is a great fit.

Hours and Location

- Mondays to Thursdays 1pm-9pm ( flexibility)
- Alternating Friday evenings and Saturday daytimes
- Locations - all 4 of our locations in Etobicoke and Oakville
- Preference given to applicants who indicate in their cover letter that they are willing to work these "unusual" hours and who have a working vehicle to commute between our locations, sometimes in the same shift.

Orrett Music Academy is a high-end professional academy. Visit www.orrett.ca to learn more about us and why we are a great place to work!

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

Benefits:

- On-site parking

Education:

- Bachelor's Degree (preferred)

Work Location: In person

📌 Assistant Manager at a Music School (Canada)
🏢 Orrett Music Academy
📍 Canada