Job Description:

As part of the Owner Relations Team, you are the on-mountain contact for all Big White Central Reservations property owners and stake-holders; you interact with and assist owners from all around the world. Whether it be supporting prospective buyers, counselling current owners on how to increase their revenue, or assisting on-mountain owners with their needs, we help owners with all aspects of owning and renting a property at Big White. We are looking for someone who can provide Big White owners with friendly, efficient and professional customer service while working in this fast-paced environment.

Ideal Candidate:

- Post-secondary education, Hospitality Operations, or Administration experience is a robust asset.
- Excellent communication, organizational and time-management skills.
- Must be able to work independently as well as part of a team, and remain fluid in terms of priorities.
- 100% guest service
- Energetic and upbeat personality, contributing to the positive work
- Strong computer skills; in particular, Microsoft Office skills.
- Available to work weekends and holidays.

Responsibilities of this position include, but are not limited to:

- Answer and direct a high volume of incoming calls and emails in a professional, consistent, and time-sensitive manner.
- Communicate effectively and positively with owners and maintain an organized system for tracking and storing owner data.
- Understand the Rental Management Agreement(s)



and ensure accurate information is provided to all clients with respect to all products and services.
- Troubleshoot all owner issues/problems and assist in the handling of owner complaints with genuine care to attention and detail
- Ensure all unit rental information is up to date.
- Liaise with other Big White departments when necessary to ensure owner requests and/or concerns are
- Conduct Unit Inspections for current and prospective Central Reservations rental units following all correct
- Co-ordinate with maintenance and housekeeping to confirm all necessary repairs and upgrades and unit inventories are met, ensuring this is done in a timely manner.
- Develop a positive working relationship with Realtors, ensuring they are provided with accurate information about our rental programs.
- Have knowledge of Strata involvement and rules in the buildings where we provide
- Follow all Health & Safety protocols and
- Any other requests, as made by an Owner Relations Manager

Job Specifications

- Must have full-privileged BC driving license (no L’s, N’s or P’s) or be willing to obtain one with our guidance
- Must have had a driving license for 3 years with a clean driving record
- Full-time - working up to 40 hours per week
- Must be available to work a variety of shifts, including weekends and holidays during the winter operating season
- Winter staff accommodation may be available for approved applicants
- Must be legally entitled to work in Canada
- $24.00 per hour

📌 Owner Relations Coordinator - Full-Time, Year-Round (Canada)
🏢 BIG WHITE CENTRAL RESERVATIONS
📍 Canada