Senior Customer Service Representative

with an innovative global technology company expanding its operations in Toronto, Canada.

What you'll be doing:
Handle customer inquiries and complex support cases across multiple channels
Deliver high-quality customer service while meeting key performance metrics
Collaborate with cross‑functional teams including logistics, product, and sales to improve customer experience
Support operational coordination for the company's growing Canada office

We're looking for candidates who have:
3–5 years of skilled customer service experience, ideally in a rapid‑paced or international workplace
Experience with e-commerce operations, order management, shipment tracking, or after‑sales support
Strong problem‑solving and organizational skills
Excellent written and verbal communication skills in both English and Chinese (Mandarin)
Bilingual proficiency in English and Mandarin Chinese is required due to collaboration with global teams.

Please note:

This position requires candidates to be legally authorized to work in Canada.

Visa sponsorship is not available for this role.
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📌 Senior Customer Service Representative Bilingual Requirement: Mandarin Toronto
🏢 OCBridge
📍 Toronto