Elevate guest experiences as a Guest Services Representative at Holiday Inn Drayton Valley, AB, Canada. Provide exceptional service and support to ensure every guest feels welcome and valued.
Hotel Equities seeks a dedicated Guest Services Representative to join its team at the Holiday Inn Drayton Valley. Key responsibilities include greeting guests, handling check-ins and check-outs efficiently, and resolving inquiries regarding hotel services. You will be essential in promoting loyalty programs while maintaining a skilled demeanor at all times.
Key Responsibilities:
• Greet and welcome guests upon arrival
• Efficiently manage reservations and payment processes
• Address telephone inquiries with courtesy and professionalism




• Resolve guest complaints promptly and effectively
• Provide assistance with luggage and local inquiries
Requirements:
• High School diploma or equivalent
• Experience with major hotel brands like IHG preferred
• Strong communication skills, both verbal and written
• Basic computational and computer skills
• Ability to work adaptable schedule, including weekends
Deliver exceptional customer service and hospitality at Holiday Inn Drayton Valley, ensuring every guest's stay is memorable.
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📌 Guest Services Representative At Holiday Inn Drayton Valley
🏢 Hotel Equities
📍 Drayton Valley