We are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team, with dedicated accountability for driving large‑scale, measurable improvements across the Group Benefits Operations business.

Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex, cross‑functional initiatives; influence senior leaders; and deliver sustained operational results through disciplined continuous improvement practices.

As a Transformation Consultant, you are a process improvement leader with strong operational instincts and a bias for action.

You will own end‑to‑end improvement initiatives, from identifying performance gaps and root causes through designing, implementing, and sustaining improved ways of working.

Working directly with GB Operations Managers, Directors, and the AVP, you will lead rigorous, data‑driven problem solving focused on eliminating waste, improving flow, reducing variation, and strengthening controls.

You will challenge existing processes, test assumptions with data, and apply Lean Six Sigma discipline to ensure improvements are scalable and sustained over time.

This role is fully dedicated to Group Benefits Operations and carries clear accountability for measurable operational results, not just analysis or recommendations.
**Position Responsibilities:**
**Process Improvement & Operational Excellence Leadership**
Identify, prioritize, and lead high‑impact process improvement initiatives aligned to GB Operations and SFS performance objectives
Apply DMAIC to diagnose complex operational issues, identify root causes, and implement practical, sustainable solutions
Own improvement outcomes, including cycle time reduction, capacity release, quality improvement, and service performance
**Value Stream & Flow Optimization**
Lead end‑to‑end value stream mapping to understand flow across functions and identify bottlenecks, constraints, rework, and non‑value‑added activity
Assess handoffs, policies, and decision points that drive delays or variation
Design future‑state processes that improve throughput, stability, and customer and colleague experience
**Data‑Driven Problem Solving & Controls**
Establish performance baselines using operational data and metrics
Use statistical and analytical techniques to identify variation, trends, and improvement opportunities
Define and implement control plans, KPIs, and visual management to ensure gains are sustained
**Enablement of Solutions & Automation**
Partner with technology, automation, and delivery teams to enable process improvements through low‑code automation, workflow tooling, or GenAI solutions where appropriate
Frame improvement opportunities so they are process‑led and outcome‑focused, with solution development executed by specialist teams
Ensure technology changes reinforce improved processes rather than digitizing waste
**Stakeholder Engagement & Change Adoption**
Work directly with SFS leadership to align on problem statements, priorities, and success measures
Lead cross‑functional working sessions to test solutions, resolve constraints, and drive implementation




Partner with change management resources to ensure improvements are embedded, adopted, and sustained
**Continuous Improvement Capability Building**
Coach and support analysts and team members in Lean, Six Sigma, and structured problem‑solving techniques
Contribute to the maturation of GB Process Transformation standards, tools, and practices
**Required Qualifications:**
Six Sigma Green Belt certification required (Black Belt preferred), with the ability to independently lead complex transformation initiatives in a dynamic environment
5+ years of experience in process transformation, continuous improvement, or operational excellence, preferably within Financial Services, Group Benefits, Insurance, or another regulated operations environment
Proven track record of leading complex, cross‑functional transformation initiatives and delivering measurable operational and financial results
Deep expertise in Lean, Six Sigma, and value stream management, with hands‑on application of DMAIC
Strong data analytics capability, with experience using data to diagnose problems, support decisions, and track sustained performance
Demonstrated ability to work effectively with senior leaders (Director / AVP level) and influence action through evidence‑based insights
Clear, structured communication skills, with the ability to explain complex problems and solutions in practical terms
**Preferred Qualifications:**
Experience working in or supporting Group Benefits Operations or Sponsor Financial Services
Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI); hands‑on development is not required, but the ability to identify process‑led automation opportunities and route them to Power Platform or GenAI delivery teams is an asset
Experience defining and tracking benefits realization and KPI frameworks
Exposure to enterprise‑scale transformation or operating model change
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
**#LI-HYBRID**
The role being advertised is an existing vacancy.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập
https://www.manulife.com.vn/ .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng.

Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ,



đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân.

Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$73,725.00 CAD - $122,875.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact
[email protected]
for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness advantages, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact
[email protected]
for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Process Transformation Consultant – Group Benefits Operations (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality