Shape customer success at Malleum, a leading cybersecurity firm. We seek a senior Customer Success Manager to build and drive our customer success function across managed services.
In this senior, hands-on role, you will create and manage the customer success framework from the ground up. Focused on delivering meaningful engagement, you'll lead onboarding, customer adoption, retention efforts, and drive measurable outcomes. As a trusted advisor, you will work closely with executive and technical teams to set strategic accounts up for success.
Key Responsibilities:
• Build Malleum’s customer success function for managed services
• Own post-sale customer relationships and act as a trusted advisor
• Lead onboarding and time-to-value planning for customers




• Develop account-level success plans with measurable results
• Run ongoing customer and executive business reviews focused on outcomes
Requirements:
• 8+ years in customer success or account management
• Experience with B2B managed services or cybersecurity
• Proven ability to build customer success functions
• Solid communication with senior stakeholders
• Familiarity with customer success tooling and metrics
Drive customer relationships and build scalable success practices in a agile cybersecurity setting at Malleum.
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📌 Senior Customer Success Manager At Malleum Ottawa
🏢 Malleum
📍 Ottawa