Elevate quality assurance standards with Toronto Hydro as a Quality Assurance Associate in Toronto, ON. This contract position includes leading training and service delivery enhancements in a hybrid setting.
Your role will involve overseeing training programs and ensuring compliance with quality metrics. Engage with customer insights to refine processes and support operational improvements. Candidates should have substantial experience in customer care operations and adult learning methodologies.
Key Responsibilities:
• Manage contact centre quality and continuous improvement
• Develop and oversee training content and materials
• Utilize customer feedback for service enhancements




• Conduct assessments to measure operational effectiveness
• Collaborate on customer-focused projects to drive transformation
Requirements:
• Degree in Business Administration or related fields
• Minimum three years in customer care operations
• Experience with adult learners and operational training
• Familiarity with CMS and quality assurance techniques
• Robust leadership and facilitation skills
Bring your quality assurance skills to Toronto Hydro for a rewarding contract experience.
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📌 Contract Quality Assurance Role Toronto On
🏢 Toronto Hydro
📍 Toronto