We are seeking a pragmatic, collaborative, and highly adaptable Senior Content Designer to join our client's team. In this role, you will deliver high-impact, audience-focused content across multiple digital projects, simplifying complex financial concepts and creating seamless user experiences. You will work closely with cross-functional teams to design, evaluate, and modify language across tools, applications, websites, and prototypes.

This is a 1-year contract position that operates on a hybrid schedule, requiring 4 days per week in-office at a downtown Toronto location.

Description

As a Senior Content Designer, you will play a pivotal role in driving content strategy, UX writing, accessibility, and regulatory alignment across mobile apps, public sites, and commercial platforms. You will apply user-centered design methodologies to simplify complex information, ensure accessibility, and align content with overarching business and brand objectives. This role requires solid strategic content planning, proactive problem-solving, and the ability to influence key stakeholders while adapting to agile project needs.

Responsibilities

- Content Experience Design: Conceptualize, design, and execute future-state and near-term cross-channel content experiences using user-centered design methodologies.
- UX Writing & Editing: Apply advanced writing, editing, and proofreading skills to create intuitive, accessible, and user-friendly language for apps, websites, and prototypes.
- Lifecycle Collaboration: Participate in all phases of the product development lifecycle, including ideation, scoping, estimating effort, user research, design execution, and post-launch evaluation.
- Stakeholder Engagement & Strategy: Align content strategy with business priorities, taking direction from Content Design Leads and collaborating with Product Owners, Tech Leads, Experience Design Leads, and Control Partners.
- Compliance & Governance:



Ensure all digital experiences comply with internal and external regulatory requirements, financial controls, and risk management guidelines.
- Problem Solving & Knowledge Sharing: Function as a subject matter expert in content design, solving complex problems requiring multi-variable analysis and guiding cross-functional teams on best practices.

Requirements

Must-Have Qualifications:

- Experience: 5+ years of digital, conversational, or UX content design experience.
- Writing Mastery: Advanced writing, editing, and proofreading skills in English, with a proven ability to simplify complex concepts into audience-focused content.
- Strategic Content Planning: Strong ability to create strategic content plans and align them with business and brand objectives.
- Stakeholder Management: Exceptional communication skills with a track record of building relationships, collaborating across teams, and influencing stakeholders.
- Core Competencies: Self-motivated, highly organized, flexible, accountable, and passionate about user experience design.
- Education: Undergraduate degree or equivalent practical experience.

Nice-to-Have Qualifications:

- Prior experience in Financial Services or Financial Institutions (FI).
- Experience designing for public websites or mobile applications.
- Familiarity with Figma or similar design tools.
- Background in a design-related discipline (User-Centered Design, Human-Computer Interaction, Design Strategy, Human Factors, or Psychology).

Ready to make an impact? If you are a proactive Content Designer ready to shape user experiences for large-scale digital initiatives, we encourage you to apply today! Submit your resume to get started.

Note: This posting is for existing and upcoming vacancies.

Cella by Randstad Digital uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Cella by Randstad Digital uses A.I. as a tool, candidate selection and hiring decisions are made by our employees.

📌 User Experience Writer - Cella (Mississauga)
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