This position is located at 159 Lakeshore Rd East, Oakville, Ontario, L6J5C3 CanadaA Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes.

They are an expert in the operating procedures and contribute mentorship of the associate team.

Customer Experience

Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued

Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals

Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones

Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience

Supports the training of the associate team, including new hire onboarding

Visual + Business Operations

Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues

Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns





Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

Contributes to an inclusive work workplace by actively listening to others and seeking different perspectives

Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback

Provides insights related to the customer and employee experience and communicates feedback to Store Manager

Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Anthro brand fan

Leadership experience

Experience being a team player

Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Eagerness to learn and grow within the organizationURBN offers comprehensive Perks & Benefits to employees.

Availability and eligibility to specific benefits may be subject to your location and employment status.

Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/storesCAD $19.36 - CAD $19.36 /Hr.

Vacancy Status This position represents either an immediate opening or an upcoming vacancy.

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