Diagnostic & Patient Care Specialist

Join a team where every employee contributes to the success of Aurora Eye Care!

About Aurora Eye Care

Aurora Eye Care is a locally owned optometry practice dedicated to helping people see, feel, and live their best through expertise, innovation, and compassion. We are committed to delivering personalized eyecare while creating meaningful experiences for every patient who walks through our doors.

About the Role

Aurora Eye Care is looking for a friendly, organized, and patient-focused individual for Diagnostic and Reception team.

This role combines patient reception, administrative responsibilities, and diagnostic testing to provide a seamless patient experience. You will be one of the first people our patients meet, while also preparing them for their eye examination through diagnostic testing and clinical support.

Responsibilities

Patient Experience

· Welcome patients with warmth and professionalism.

· Build rapport while guiding patients through their visit.

· Answer phones and respond to patient inquiries.

· Schedule, confirm, and manage appointments.

· Complete patient check-in and check-out.

· Process recalls and follow-up calls.

Diagnostic & Clinical Support

· Perform pre-testing and diagnostic procedures.

· Conduct retinal imaging and other advanced testing.

· Assist with contact lens training and clinical procedures.

· Prepare patients for their examination with the optometrist.

· Accurately document results in the electronic medical record.

· Prepare, stock, calibrate, and sanitize exam rooms and equipment.

· Help maintain an efficient patient flow throughout the clinic.

Administration

· Maintain accurate patient records and documentation.

· Complete administrative and data entry tasks.

· Keep reception,



diagnostic areas, and exam rooms organized.

· Maintain supplies and assist with other duties as required.

What We’re Looking For

· Passion for providing exceptional patient care.

· Friendly, professional, and positive attitude.

· Strong communication and interpersonal skills.

· Excellent organization and attention to detail.

· Ability to multitask in a fast-paced environment.

· Comfortable using computers and learning recent technology.

· Reliable, accountable, and a collaborative team player.

Preferred Experience

Experience in optometry, medical, dental, or customer service is an asset but not required. We are happy to train the right candidate.

What We Offer

· Equitable hourly compensation.

· Comprehensive health and dental benefits.

· Generous vision care benefits, staff account, and product discounts.

· Paid training

· A positive, supportive workplace culture built on teamwork and excellence.

Position Details

· Full-Time: 35–40 hours per week

· Clinic Hours:

o Monday, Thursday & Friday: 9:00 a.m. – 5:30 p.m.

o Tuesday & Wednesday: 8:00 a.m. – 8:00 p.m.

· Applicants must be available to work within clinic hours.

· Wage to be determined based on experience.

Why Aurora Eye Care?

Every member of our team helps create an exceptional patient experience. If you’re passionate about helping people, enjoy learning new skills, and want to build a rewarding career in healthcare, we’d love to hear from you.

Together we help people see, feel and live their best through expertise, innovation and compassion.

Your Vision. Our Passion.

Pay: From $19.00 per hour

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Diagnostic & Patient Care Specialist (Canada)
🏢 Aurora Eye Care
📍 Canada