Join Echoworx as a Help Desk Support Specialist on a one-year contract and deliver exceptional technical support. Utilize robust troubleshooting and communication skills while enjoying remote flexibility.
In this hands-on role, you'll provide first-level support to internal staff and external customers, ensuring efficient issue resolution. Your expertise in help desk software and customer service will help guide clients through troubleshooting with patience and clarity. Become part of a team dedicated to solving critical enterprise security challenges while advancing your career in a supportive workplace.
Key Responsibilities:
• Deliver first-level customer support and communicate resolutions
• Escalate unresolved issues to next support level




• Track and log customer problems accurately
• Guide customers through troubleshooting processes
• Suggest improvements to help desk procedures
Requirements:
• Bachelor’s degree in computer science or equivalent
• 2+ years in customer support and technical roles
• Knowledge of Windows and Linux operating systems
• Proficiency in Microsoft Office Suite and Office 365
• Robust communication and multitasking skills
Bring your technical support expertise and customer-first mindset to drive Echoworx's mission forward.
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📌 Help Desk Support Specialist Remote Toronto
🏢 Echoworx
📍 Toronto