Enhance patient care as a Patient Services Specialist at FYidoctors Edmonton - Callingwood. In this full time position, you'll deliver outstanding service and coordinate critical processes within a supportive team.
Your role will focus on ensuring a seamless patient experience from check-in to eyewear management. Engage with patients both over the phone and in person, supporting their needs efficiently. Your multitasking ability and robust communication skills will contribute to a positive atmosphere in the clinic.
Key Responsibilities:
• Welcome patients and manage the check-in process
• Conduct pre-testing for comprehensive care
• Schedule appointments and handle billing transactions
• Facilitate eyewear pickups and perform adjustments
• Provide exemplary customer service across all interactions
Requirements:
• Retail experience preferred but not required
• Ability to thrive in rapid-paced environments
• Skilled in MS Office and technology
• Strong interpersonal skills focused on patient engagement
• Collaborative and proactive team member
Play a vital role in shaping patient experiences and support the FYidoctors mission of enhancing lives.
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