Elevate guest satisfaction as a Guest Experience Manager at East Side Mario's located in Stoney Creek and Hamilton. This full time role focuses on creating unforgettable dining experiences and optimizing team performance.
In this role, you will lead day-to-day operations while supporting the General Manager's vision. Key responsibilities include managing financials, ensuring high dining standards, and building a cohesive team culture. Regularly evaluating guest feedback and implementing action plans for improvement is crucial for this position.
Key Responsibilities:
• Oversee daily restaurant operations and manage shifts
• Analyze guest reviews for continuous service improvement
• Implement effective complaint resolutions and guest satisfaction strategies




• Coach team members to maintain high service standards
• Monitor restaurant profitability and manage labor and inventory
Requirements:
• Experience in restaurant management or guest services
• Solid leadership and communication skills
• Ability to drive team performance through coaching
• Proficient in evaluating financial metrics and KPIs
• Knowledge of health and safety regulations
Use your passion for guest experience to lead East Side Mario's in providing exceptional Italian-American dining.
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📌 Guest Experience Manager At East Side Mario's Hamilton (Canada)
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