Launch your IT career as a Service Desk Analyst I at IT Force in Burlington, Ontario, where you’ll enhance client IT systems through robust support and communication. This in-office position features a supportive training setting for skilled growth.
At IT Force, you’ll be part of a dedicated team managing client IT infrastructures, ensuring that issues are resolved quickly and thoroughly. Documentation and service ticket accuracy are your key responsibilities, as you engage directly with clients to meet their needs effectively. You will also encourage clients to provide feedback to improve service further.
Key Responsibilities:
• Manage and complete service tickets in the system
• Document all activities and client interactions




• Ensure timely resolution of support requests
• Validate solutions and client satisfaction before closing tickets
• Monitor client systems for functionality and alerts
Requirements:
• IT diploma or degree, or 2 years of general experience
• Experience with Microsoft Windows operating system
• Knowledge of Microsoft 365 user management
• Solid customer service orientation
• Detail-oriented with a calming demeanor
Start your journey at IT Force and build a career focused on exceptional IT service and client satisfaction.
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📌 Entry Level It Service Desk Analyst Burlington (Canada)
🏢 IT Force
📍 Canada