Overview

Catalis is a leading government SaaS and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions streamline processes, enhance efficiency, and improve the delivery of government services to the public.

What We Offer

- Competitive compensation
- Full paid vacation
- Comprehensive health & dental perks
- Free access to unlimited Udemy courses for professional development
- Workplace amenities including stand‑up desks, foosball, fitness challenges, and more

Opportunity

Based at Catalis’ office in Old Strathcona (Edmonton, Alberta). This is an 8‑month maternity‑leave contract. The role is onsite, Monday through Friday.

Role Description

As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support.

- Customer Support: Respond promptly to inbound inquiries via phone, email, or chat, assisting with software‑related issues or service requests.
- Incident Logging: Accurately document and categorize reported issues in the ticketing system, ensuring clear tracking and easy reference.
- Basic Troubleshooting: Resolve common technical issues such as password resets, software installations, and hardware connectivity problems.
- Escalation:



Identify more complex issues and forward them to higher‑level support teams for further investigation and resolution.
- Knowledge Base Management: Use and contribute to the knowledge base or FAQ repository, ensuring common issues are addressed with accurate, up‑to‑date solutions.
- Customer Communication: Maintain proactive communication with customers, providing timely updates on issue status and outlining next steps for resolution.

Qualifications

- High school diploma or equivalent work‑related experience
- Basic knowledge of Microsoft Windows and programs such as Word and Excel
- 1-2 years of call center or technical support experience
- Salesforce Service experience is a plus
- Strong attention to quality processes and detailed work
- Strong communication skills and ability to work independently
- Ability to interact effectively both verbally and in writing with clients and team members

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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📌 Customer Support Specialist – 8-month maternity leave (Edmonton)
🏢 Catalis Holdco
📍 Edmonton