We have an exciting prospect for a Level 2 IT Service Technician with excellent communication and customer service skills who will travel to client sites to diagnose, troubleshoot, and repair a variety of IT equipment for corporate and residential clients.

If you are a self-motivated, hardworking, detail-oriented person who is looking to join a growing company with future career growth, we want to talk to you.

Requirements
Hold a valid full “G” license with the ability to procure a clean 3 year driving abstract
Ability to obtain a negative CPIC
Must be Fluent in English, Oral and Written
Exceptional interpersonal skills
The ability to interact and communicate technical issues and solutions to end-users in a user-friendly language in a calm and respectful manner.
Exceptional Problem-Solving Skills
Independent self-motivated worker who works well with a team.
Professional appearance, with a positive and personal attitude
Ability to maintain 2-hour response times
Willingness to work outside of regular work hours if necessary and be in a rotational on-call schedule

Qualifications
A+ Certification
Network+,



MCP or MCSA preferred
Extensive Active Directory and Azure
3+ years of remote/onsite experience providing IT support to residential and corporate clients
Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling
Strong time management and prioritization skills in a high-pressure environment
Excellent communication and customer service skills
Able to lift up to 50lb, climb ladders, and be comfortable working at heights
Willingness to obtain Working at Heights and Mobile Elevated Platform Training
Extensive understanding with O365 in a Microsoft Exchange environment.
Ability to work as a team member in a energetic environment
Document actions on work orders daily and prepare invoices for completed service calls, including time-sheets
Ensure client documentation are kept up to date
Practical experience with Windows Operating system in a domain setting
Cabling and CCTV experience would be considered an asset
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📌 Level 2 It Service Technician Kingston
🏢 Ryan Computer Services
📍 Kingston