Become a critical support asset for the Edmonton Police Service as an IT Service Desk and Security Access Analyst. Leverage your technical skills in security access management and user support to enhance public safety.
The Information Technology Division is looking for a dedicated IT Service Desk Analyst. This role involves providing frontline technical support, managing the Ivanti service management application, and administering security access for EPS employees. Your ability to collaborate and maintain documentation will be vital for effective service delivery in this position.
Key Responsibilities:
• Provide technical support via calls, emails, and in-person
• Configure and support Ivanti Neurons for ITSM and ITAM




• Validate identities and manage security access
• Conduct training and prepare support documentation
• Support onboarding and offboarding for EPS employees
Requirements:
• Degree in a related field with 1 year experience
• ITIL V3 certification or higher
• Minimum 2 years of call tracking application experience
• Knowledge of Microsoft products and Active Directory
• Valid Class 5 Driver’s License required
Utilize your technical and customer service expertise to support the Edmonton Police Service's IT needs.
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📌 It Service Desk Analyst Edmonton Police
🏢 City of Edmonton
📍 Edmonton