Enhance customer experiences as an Appointment Coordinator with Richmond Honda. Manage service appointments, handle customer calls, and improve relationship management.
This full time role requires organizing customer appointments and ensuring timely service. You will confirm appointments, manage customer recalls, and engage in follow-ups post-service. Ideal candidates will possess solid organizational skills, good computer proficiency, and a background in customer relations within an automotive context.
Key Responsibilities:
• Schedule service appointments and manage the appointment cycle
• Confirm unconfirmed appointments prior to scheduled dates
• Communicate with customers regarding recalls or maintenance




• Monitor and book appointments from incoming emails
• Document customer feedback and follow-up on service quality
Requirements:
• 2 years of experience in customer relations
• Strong organizational and interpersonal skills
• Knowledge of automotive equipment parts
• Proficient in computerized appointment systems
• Ability to work collaboratively across departments
Utilize your customer service skills and organizational strengths to excel at Richmond Honda in this agile role.
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📌 Appointment Coordinator At Richmond Honda
🏢 OpenRoad Auto Group
📍 Richmond