Lead cutting-edge solutions with Connex Telecommunications as a Senior Manager Solution Architect. Focus on the design and implementation of AmazonConnect and agentic AI solutions while collaborating onsite and remotely.
As a key player in a major Canadian financial services organization, you will define end-to-end architectures that align business needs with secure cloud-native technologies. Your responsibilities include leading workshops, assessing current integrations, and creating comprehensive solution roadmaps across various platforms.
Key Responsibilities:
• Design and deliver AmazonConnect CCaaS and AI architectures
• Define integration patterns for contact-center platforms and CRM
• Translate business objectives into technical designs




• Lead solution-design sessions with key stakeholders
• Create future-state architectures and implementation roadmaps
Requirements:
• Experience designing AmazonConnect and agentic AI solutions
• Expertise in integration across contact-center and enterprise systems
• Solid background in cloud architecture and systems integration
• Proven stakeholder management and communication skills
• Familiarity with CRM and security best practices
Shape cutting-edge customer experience solutions by leveraging your architecture expertise in a hybrid work setting.
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📌 Senior Solution Architect For Amazonconnect Richmond Hill
🏢 Connex Telecommunications
📍 Richmond Hill