Become the first point of contact for MacLean Engineering as a Customer Support Specialist. Your role will focus on aftermarket sales and technical support in a full time capacity.
In this permanent role, you'll engage with both internal and external customers, delivering timely responses to inquiries and providing product/service guidance. Your expertise in up-selling and preparing accurate quotations will be key in supporting our clients' needs. You will also participate in crucial customer support activities that drive improvement in our service delivery.
Key Responsibilities:
• Represent MacLean Engineering professionally to all customers
• Provide product and service assistance with an upsell focus
• Prepare and enter sales orders and invoices accurately




• Compile and report KPI data as required
• Engage in accident prevention and continuous improvement initiatives
Requirements:
• Diploma or degree in a related field preferred
• Three years of experience in customer service roles
• Bilingualism in English and French is an asset
• Proficient in Microsoft Office and MRP systems
• Robust interpersonal and analytical reasoning skills
Elevate customer satisfaction through effective communication and problem-solving at MacLean Engineering.
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📌 Customer Support Specialist At Maclean Engineering Greater Sudbury (Canada)
🏢 MacLean Engineering
📍 Canada