Become a key player at Gateway as a Guest Services Supervisor, focusing on delivering top-tier guest experiences. Play a vital role in a supportive work setting.
In this essential part time position, you will lead a team with a mission to provide unparalleled guest service at Gateway. Your role includes mentoring staff, managing daily operations, and ensuring that all safety and hygiene protocols are adhered to. The ability to engage every guest warmly and manage any conflict is crucial for maintaining a welcoming atmosphere.
Key Responsibilities:
• Lead and mentor a team of guest service representatives
• Evaluate and coach staff for improved performance
• Adhere to safety and sanitation standards in operations




• Encourage open communication among team members
• Address guest complaints and service disruptions effectively
Requirements:
• Two years’ minimum experience in guest services or hospitality
• Proven experience in team direction and supervision
• Strong multitasking abilities in busy settings
• Exceptional customer service skills with a friendly attitude
• Possess Smart Serve Certification and ability for AGCO Gaming License
Join Gateway's mission to empower dynamic guest services leading to memorable experiences.
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📌 Guest Services Supervisor – Hospitality Leader Sault Ste Marie (Sault Ste. Marie)
🏢 Gateway Casinos
📍 Sault Ste. Marie