Join the 811 team at Emergency Medical Care Inc. as a Telehealth Associate. Handle incoming calls and manage dispatch coordination for vital telecare services in Nova Scotia.
This role involves providing the first point of contact for Telecare Services, focusing on high-quality service delivery. As a Telehealth Associate, you’ll answer calls, support effective queue management, and coordinate with nursing and therapy specialists when necessary. Meeting quality standards and engaging with continuous improvement initiatives are fundamental aspects of the position.
Key Responsibilities:
• Answer and manage incoming Telecare calls efficiently
• Transfer calls to appropriate medical personnel when necessary
• Report unusual occurrences to the supervisor timely




• Participate in quality improvement activities and team discussions
• Support staff orientation and educational initiatives
Requirements:
• At least 1 year of relevant healthcare or call center experience
• Solid computer skills and telecommunication proficiency
• Excellent communication and interpersonal abilities
• Team-oriented with a focus on service improvement
• Availability for rotating shifts, including weekends
Embrace a critical role in patient care and telehealth services while supporting community health in Nova Scotia.
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📌 Telehealth Associate At Emergency Medical Care Dartmouth (Canada)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Canada