Become Ericsson's Director of Customer Operations in Toronto, Canada, where you will champion operational excellence and customer engagement strategies in Cloud Software & Services. Ensure exceptional delivery performance and improved profitability.

In this leadership role, you will oversee the customer operations lifecycle, ensuring that all commitments are met. Collaborate with key teams like Sales and Product Management to drive results that align with company strategy. You will lead operational governance initiatives to ensure satisfaction and effective risk management.

Key Responsibilities:



• Lead end-to-end delivery performance across customer engagements • Implement delivery governance and escalation management • Facilitate crucial customer steering meetings for status updates • Establish operating rhythms for performance reviews • Monitor KPIs including delivery health and margin forecasts

Requirements: • Extensive experience in customer operations and large-scale programs • Proven ability to manage financial performance and operational KPIs • Robust background in communication and stakeholder management • Experience in matrixed organizations with global reach • Capable of influencing without formal authority across teams

Drive operational rigor and elevate customer experiences while leading a talented operations team at Ericsson. #J-18808-Ljbffr

📌 Customer Operations Director Role In Toronto
🏢 Neura Market
📍 Toronto