Accenture Song is looking for a Technical Lead skilled in CCaaS and agentic AI solutions in a fast-paced digital workplace. Oversee contact center modernization and provide creative technical direction.

This role demands a proactive Technical Lead with 7+ years in solution architecture and technical delivery. You'll guide CCaaS platforms and ensure secure, scalable implementations. Collaborating with cross-functional teams, you'll manage deployments from initial design through to realization while focusing on agentic AI workflows.

Key Responsibilities:
Shape technical architecture for CCaaS platforms
Lead CCaaS migration and modernization projects
Drive agentic AI technical designs and workflows
Manage system integrations with enterprise technologies
Oversee delivery standards and governance adherence

Requirements:
7+ years in technical delivery and leadership roles
Proven CCaaS transformation experiences
Robust background in cloud architectures and integrations
Hands-on knowledge of agentic AI solutions
Excellent communication and stakeholder management skills

Drive impactful technical solutions and enhance customer experiences with Accenture Song as a Technical Lead.
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📌 Technical Lead For Ccaas Solutions Calgary
🏢 Accenture
📍 Calgary