Job description

Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America. We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions.

We are currently looking for a hardworking and dynamic Customer Service & RMA Specialist. The working days would be Tuesday to Saturday with Sunday and Monday off.

THE POSITION WILL NEED YOU TO
Greet & assist customers via phone, email, in-person, text message, and live chat
Deal with customer sales inquiries, technical support, and general customer service
Develop and maintain relationships with current and prospective customers
Assist the sales supervisor and manager in other reasonably assigned duties and responsibilities
Process, test and refurbish consumer returns.





YOU WILL BE A GREAT FIT IF YOU ARE
Precision-oriented
A excellent communicator
Able to type at least 55 WPM
Experience with e-commerce platforms (Shopify, Amazon, etc.)
Experience with CRM systems
Interested in the auto industry
Interested in technology

IT WOULD BE NICE IF YOU HAVE
Previous customer service experience
Familiarity with dash cams
Familiarity with vehicles (know the make and model of most vehicles)

OUR COMPANY BENEFITS
Extended health care
Vacation & paid time off
On-site parking

Job Type: Part Time (3 Days per week)

Advantages:
Extended health care
Life insurance
In office parking
Paid time off
Store discount

Experience:
Customer service: 1 year (required)

Work Location: In person

📌 Customer Service Representative Vancouver (Canada)
🏢 BlackboxMyCar
📍 Canada