Shape the future of banking at EQ as a Senior Manager in Mortgage Retention and HELOC Strategy. This hybrid role drives customer retention and successful product strategies for home equity solutions.
In this strategic leadership position, you will report to the Senior Director of Strategy and Operations and collaborate with senior management teams. Your focus will be on optimizing retention strategies for single-family residential mortgages and enhancing the profitability of home equity lines of credit (HELOC). Excellent communication and stakeholder engagement skills are essential for leading cross-functional initiatives with departments such as Renewals, Credit, and Operations.
Key Responsibilities:
Recommend strategies to improve customer retention and experience




Research data to propose recent initiatives
Engage with internal stakeholders to ensure compliance
Analyze market trends to inform decision-making
Act as a subject matter expert on products and policies
Requirements:
10+ years in Canadian financial institutions
Strong project management skills
Excellent communication and interpersonal skills
Knowledge of banking regulations
Ability to drive initiatives in a collaborative workplace
Lead customer-focused strategies at EQ and enhance our cutting-edge approach to banking!
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📌 Senior Manager Mortgage Retention Strategy Toronto
🏢 eqbank
📍 Toronto